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Online Resumes with "Major Incident Management"
15+ Networks Voice Engineer with in-depth experience in Incident Problem and Change
As an IT professional working for a Global Service Operations Team with15+ years of Network Engineer in-depth experience with concentration in Voice. I've transitioned to IT Service Management and now a Senior Manager in Major Incident and Problem Management supporting different platforms (e.g. Voice, Data, Storage, Collaborative Technologies, Windows, and UNIX). The role is based upon the ITIL (Information Technology In...
Tags for this Online Resume: Cisco Call Manager, Incident/Change/Problem Management, ITIL Certified, Cisco Unitity , VMAX/Clariion Projects, Exchange Server Projects
Manager - 10 Years of Experience - Near 83642
A position as an IT Service Management Process Manager / Major Incident Manager / Problem Manager / Account Delivery Manager leveraging skills and experience
Tags for this Online Resume:
ITSM, ITIL, Business Process, Major Incident, Problem Management, Service Management, Process Improvement
System Administrator - 6 Years of Experience - Near 19403
Profile * A highly result oriented and organized individual. * Driven by systematic approach to solving problems. * Excellent communication skills * Ability to interact with people at all levels both internally and externally and maintain good relationships with both peers and staff * Proven ability to handle multi cultural team * Determined to learn and apply new ideas and skills * Able to handle multiple task and meet dea...
Tags for this Online Resume:
Management, Automotive, Business Intelligence, Data Management, Distribution, Forecasting, Oracle Parallel Server, Policies and Procedures
Featured Profile
Data Centre Manager
To secure and maintain a customer facing support services management role that will allow me to continue to both mentor like minded customer service professionals whom share the goal of providing the highest quality of support services possible.
Ideal Companies: American Airlines and AT&T
Tags for this Online Resume:
Customer Account Management, Major Incident Management, Strategic Planning, Business Relationship Management, Team Leadership, Process Management, Data Center Management, Customer Incident Escalation Management, Cisco Wireless Network Administrator, Help Desk Management, Disaster Recovery, End User Product Training, Call Center Management, ITIL, Software Integration, Vendor Management, Critical Thinking, Telephony
Manager
PROFILE: Senior Information Technology Leader with proven history of managing Global Operations in a multiple vendor environment. Excels at building and leading top-performing teams, optimizing processes, and increasing productivity. Strong Operational background in leading teams from a customer and vendor perspective. CORE COMPENTENCIES: * Operations Management * IT Governance * Strategic Planning * Project/Program Managem...
Tags for this Online Resume:
Service Manager, Human Resources, Accounting, Application Support, Support, Benefits, Operations Leader, Leadership, Management, Program Management, Incident Management
Application Support - 6 Years of Experience - Near 85027
Problem Knowledge & Change management of Information Technology Infrastructure Library (ITIL) process. * Facilitate the service/outage restoration bridges Root Cause Analysis and drive permanent fix. Participate on Enterprise Change Authorization Board (CAB) calls and coordinate on changes at enterprise level. * Identify the scope for automation develop the solutions to cut manual effort wherever possible. * Participate in ...
Tags for this Online Resume:
Debugging, Management, Support, Technical Support, Agile, Application Server, Automation, Bridges, Cms, ITIL, html, linux, java, incident management, Major Incident Management, Root cause Analysis, Change Management, Knowledge management
Team Leader - 18 Years of Experience - Near 95747
SUMMARY I am an accomplished Information Technology Management professional with over 20 years of comprehensive Project Management, Analyst, Development, Team Building, and Leadership experience following the ITIL Methodologies. With a proven history of Problem analysis thru providing efficient solutions and resolution implementation. Guiding teams through leadership and seeing projects from Strategic Planning stages thru t...
Tags for this Online Resume:
Business Requirements, Data Management, Data Quality, Global Support, Incident Handling, Itil, Management, PMP, Project Management, Quality, IT Support Lead
Application Support - 13 Years of Experience - Near 75035
Summary: With experience of 10 years I have developed niche skill in Major Incident Management Change management and Operations delivery for Banks and Financial Services * 7 years of experience in supporting financial institutions (UBS, O2 Money and JPMC). * 4 years of Incident Management of Data Centers and IT infrastructure * 6 Years of experience in Critical Incident Management * 9 years of experience in working for 24X7...
Tags for this Online Resume:
Management, Financial Services, Hardware/Systems, Information Technology, Services, Infrastructure, Asset Management, Support, ITIL, service management, Incident Managment
Major Incident Manager - 13 Years of Experience - Near 34476
Summary Searching for employment in a position, that will represents a challenge, and offers the opportunity to grow professionally. A dedicated professional, able to work well in a team environment, as well as independently. Strongly oriented to providing quality customer service
Tags for this Online Resume:
Management, Root Cause Analysis, IBM, Call Center, Call Center Management, Customer Service, Hardware/Systems, Itil, Microsoft, Microsoft Office, cloud, Incident Manager, Problem Manager, Change Manager
Database Administrator - 6 Years of Experience - Near 97006
Experience Summary 6 years of total IT experience as an Database Administrator (DBA){Oracle & Informix} supporting the databases and ensuring their performance, availability and security, with expertise in Event and Incident Management for database event for Oracle, Sybase & MS-SQL with actual participation in CSI and Incident Management Call Professional Summary Company: Cognizant Technologies Solutions India Pvt., Ltd Cli...
Tags for this Online Resume:
Ad hoc reporting, BMC PATROL, BMC Software, Connectivity, Customer Service, Database, Database Administration, Enterprise Manager, HP, HP/UX
Manager - 16 Years of Experience - Near 75134
ITIL Certified Professional with 15 years of experience as an Incident Management specialist. * Expertise in orchestrating restoration progress of all major Incidents across the enterprise. * Expertise in engaging internal or external resources needed to quickly restore service and follow-up with Operations and engineering support teams to ensure root cause analysis * Responsible for Major Incident and Problem Management. ...
Tags for this Online Resume:
Infrastructure, Networking, Asynchronous Transfer Mode (ATM), E1, E3, Frame Relay, Management, Network Operations Center, Synchronous Optical Network (SONet), Synchronous Optical Network/Synchronous Digital Hierarchy
Data Centre Manager
To secure and maintain a customer facing support services management role that will allow me to continue to both mentor like minded customer service professionals whom share the goal of providing the highest quality of support services possible.
Ideal Companies: American Airlines and AT&T
Tags for this Online Resume: Customer Account Management, Major Incident Management, Strategic Planning, Business Relationship Management, Team Leadership, Process Management, Data Center Management, Customer Incident Escalation Management, Cisco Wireless Network Administrator, Help Desk Management, Disaster Recovery, End User Product Training, Call Center Management, ITIL, Software Integration, Vendor Management, Critical Thinking, Telephony
