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Online Resumes with "Knowledge Centered Support"
Help Desk Analyst - 5 years experience - ITIL v3 Foundations - HDI Knowledge Centered Support Professional
I am seeking a role as a Desktop Support Analyst
Seasoned Technical Support professional with broad global perspective and strong experience in building, improving and managing support teams to deliver excellent customer service while resolving complex technical issues.
Seasoned Technical Support manager with broad global perspective and strong experience in building, improving and managing support teams to deliver excellent customer service while resolving complex technical issues. I thrive on the challenge of improving customer experience, customer retention, and customer support process.
Ideal Companies: Samsung, GoPro, Facebook, Google
Tags for this Online Resume: ScrumMaster, LEAN Six Sigma, Knowledge Management, Project Management, Call Center Manager, Wireless, Firewall, VPN, Problem Solving, Leadership, Analytical, System Integration
VP Customer Services - Professional Services & Product Support
Seeking a Customer Service executive role (Professional Service and/or Product Support) which will be accountable for ensuring service is a competitive advantage that drives increased revenue, profit, customer evangelism, employee inspiration, and operational performance.
Ideal Companies: High Tech SW/HW/Network/Cloud - E.g., IBM, HP, Oracle, SAP, Microsoft, Google, Yahoo, AOL, Avid, Aspect
Tags for this Online Resume: Product Support, Professional Services, Operations Management, Customer Loyalty, Revenue and Profit Management, SaaS, NPS - Net Promoter Score, Turnaround Expert, Process Reengineering, Project Management, Operational Productivity and Efficiency, Employee Loyalty
Customer Service Manager
Summary Awarding winning knowledge management professional who has vast management experience and in Knowledge Centered Support (KCS). Motivated to ensure company's knowledge management tools, processes and staff perform at peak levels and exceed company goals. Accomplishments Successfully implemented and maintained Knowledge Centered Support (KCS) for Peregrine and HP Software. Successfully developed and delivered KCS trai...
Ideal Companies: Dell, MS, State Farm
Tags for this Online Resume: Acceptance Testing, Program Manager, Test, User Acceptance Testing, Insurance, Management, HP, Peregrine, Software, Support, Knowledge Management, KCS, Knowledge Centered Support, Knowledge Base Management
