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Online Resumes with "INCIDENT MANAGEMENT"
System Engineer
COVER LETTER: Thank you for your time to review my resume and I will standby and am ready to speak with you at some time in the near future regarding this position. Sincerely yours Joe Maloney
Tags for this Online Resume: IT Operations Manager, ITIL, United States, Infrastructure Support, Director, Vice President, Disaster Recovery, Incident Management, Problem Management, Monitoring
Computer Operator - 15 Years of Experience - Near 75104
Tags for this Online Resume: Remedy, Bridges, Gateway, Incident Management, SAP, Voice, Batch Processing, Bizmanager, Citrix, Computer Operations, ITIL, Ticket Monitoring, Monitoring, Technical Support
Manager
Areas of Expertise * Business Continuity Planning (cert) * Operational Risk Management (cert) * ITIL/ITSM Service Delivery (cert) * Incident Management / Disaster Recovery * Vendor Management * KPI/KRI Development * Project Management * Change, Release, Problem Management * Staff /Management Development * Comprehensive Staff Assessment * Operational and Strategic Planning * Budgeting / Forecasting
Tags for this Online Resume: Support, Technical Support, Management, Project Management, Documentation, Help Desk, Risk Management, Business Contingency Planning, Call Center, Itil
Manager - 18 Years of Experience - Near 10528
PROFESSIONAL SUMMARY: * IT Professional with twenty years' experience (Healthcare, Financial) * Demonstrated success leading teams in successful enterprise deployments * Hands-on style in delivering complete solutions from specification to delivery * Design Single Point of Contact Service Desk Solutions * Provide vision for key infrastructure projects including disaster recovery, system monitoring, and virtualization * Cert...
Tags for this Online Resume: ITIL, Incident Manager, Asset Manager, Problem Manager, Change Manager, IT Director, Service Desk Manager, Footprints, Service Delivery Manager, Help Desk Manager
Team Leader - 18 Years of Experience - Near 77573
SUMMARY OF QUALIFICATIONS * 18+ years of business IT operations experience supporting frontline critical applications for multiple Fortune 500 companies. * ITIL v3 certified and play an intricate role in the implementation and enforcement of the Change, Problem, and Incident Management process. * Superior experience in the implementation and support of information systems. * Solid knowledge of LAN administration and support...
Tags for this Online Resume: Leadership, Policies and Procedures, Active Directory, Citrix, Microsoft Active Directory, Support, Applications, Information Technology, Infrastructure, Management
Project Manager - 18 Years of Experience - Near 58104
SUMMARY: * 18+ years of rich IT experience in Project Management, System Analysis, Software Design, Development, Implementation and Relationship Management * Extensive knowledge of business process analysis and design, application based process re-engineering and process optimization * Extensive experience in complete SDLC with maintenance, production support and retrofitting project experience * Experienced in development ...
Tags for this Online Resume: Mainframe, Planning, Coding, Management, Compliance, Framework, Project Management, Risk Management, Senior Project Manager, Team Development, DB2, PL/1, COBOL, JCL, Customer Management
Project Manager
AREAS OF EXPERTISE Chief Executive Officer Global Information Assurance Certification: Security Leadership Certified Professional Career Consultant Higher Education Management and Professor Project/Scrum/Agile/Six Sigma/Information Technology/Cyber Security Management, Certification and Instruction Expertise Excellent business leader and practitioner, mentor, communicator, strategist, educator, and project/scrum/agile/infor...
Tags for this Online Resume: Accenture FOUNDATION, Apache Hadoop, Certified Information Security Manager, Certified Information Systems Auditor, CISA, COBIT, Communications, Consulting, Customer Service, Cyber
Network Engineer
SUMMARY * Well versed with ITSM processes, certified ITIL Service Operations Intermediate and ITIL Foundation 2011 * Experience of communication with customer and senior management regarding all sorts of technical and process related matters * Sound knowledge of IT infrastructure and applications
Tags for this Online Resume: Routers, Wide Area Network, Banking Industry, Management, Switches, ACLS, Chicago, Border Gateway Protocol, Documentation, Local Area Network, ITIL, CCNA, Incident management, Change Management, Problem Management, Triage, Process
Manager - 20 Years of Experience - Near 48185
Tags for this Online Resume: ? Vendor Management, Information Technology, Delivery Management, ? Disaster Recovery, ITIL, ? Root Cause Analysis, Incident Management, ITSM, Microsoft Project, Problem Managment, Change Management
Tester - 4 Years of Experience - Near 07034
Summary: 4 years of experience as a QA/Support Analyst in complete Software Development Life Cycle (SDLC) Process and Expertise in L1 L2 support and QA activities * 4 years of experience in the Information Technology as a support engineer * In depth experience in change management activities, specifically relating to process documentation raising RFC and documenting various test cases * Well Acquainted with the whole softwa...
Tags for this Online Resume: Test, Applications, Business Requirements, Integrate, Quality, Quality Center, Regression Testing, Structured Query Language, Support, Test Cases, QTP, HTML, AGILE, sql, agile, software, it jobs
Manager - 16 Years of Experience - Near 22202
Summary: Supervised Tier 1 team in implementing XenMobile mobile computing solution to the Dept. of State and transitioning Blackberry services from the Remote Access group to the newly established Mobile group. Provide troubleshooting, development and implementation of corrective action plans. Respond to and resolved customer complaints. Conducted team meetings and participate in transitioning meetings. Summary: Supervise ...
Tags for this Online Resume: Complaints, Troubleshooting, Monitoring, Network Operations Center, Networking, Information Technology, Intrusion Detection, Itil, Microsoft Exchange, Training
Application Support - 20 Years of Experience - Near 23141
PROFESSIONAL SUMMARY Accomplished results oriented application support engineer with over 32 years of comprehensive Information Technology experience. Extensive experience in global incident management, implementation, security, change control processes and automation solutions.
Tags for this Online Resume: Procurement, Application Support, Change Control, Information Technology, Itil, Support, Consumer Lending, Data Entry, Infrastructure, Integrate, Security, Customer Service
