Description
SUMMARY OF QUALIFICATIONS * 18+ years of business IT operations experience supporting frontline critical applications for multiple Fortune 500 companies. * ITIL v3 certified and play an intricate role in the implementation and enforcement of the Change, Problem, and Incident Management process. * Superior experience in the implementation and support of information systems. * Solid knowledge of LAN administration and support utilizing Windows Server 2016, 2012, 2008R2, Desktop OS Windows 7/8 and Windows 10. * Advanced skills in structured network wiring, disaster recovery, and internet connectivity. * Proven cross-functional capabilities to balance technology, business, and project management tasks. * Extensive experience in the effective use of various operating systems, data processing techniques/practices, and a working knowledge of a variety of hardware and software environments. * Demonstrated ability to lead group presentations, mentor others in leadership, and promote team building that encourage employees to excel at all given tasks. * Outstanding organizational time management and problem-solving abilities in the form of strategically managing time and quickly resolving problems for optimal productivity, improvement, and profitability. * Application and server security expert with forensic data trail auditing experience. * Technology project management experience and proven ability to effectively communicate with all levels of management. * Applied knowledge of the PMI methodology. * Specialized and proven skills for improving business operational uptime of all critical applications and technology systems with a consistent track record of effectively communicating with all levels of management. * Assisted with the Enterprise wide 99.9% virtualization of the Texas Children's Health Plan Desktop and Server environment. * Advance Data Migration experience on the enterprise level. * Technology expertise includes:
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