PROFESSIONAL SUMMARY: * IT Professional with twenty years' experience (Healthcare, Financial) * Demonstrated success leading teams in successful enterprise deployments * Hands-on style in delivering complete solutions from specification to delivery * Design Single Point of Contact Service Desk Solutions * Provide vision for key infrastructure projects including disaster recovery, system monitoring, and virtualization * Certified ITIL Foundation - IT Service Management/Service Delivery * Lean Six Sigma Yellow Belt * Successful Planning and budgeting IT projects focusing on cost savings and budget reductions * Senior Systems Administration of various UNIX and Linux Platforms * Disaster Recovery Planning and Builds

Highlights:

• ITIL
• Incident Manager
• Asset Manager
• Problem Manager
• Change Manager
• IT Director
• Service Desk Manager
• Footprints
• Service Delivery Manager
• Help Desk Manager