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Online Resumes with "Escalation"
Director of Customer Support - 15+ years global/domestic - SF Bay Area or relocate
I am all about customer support while mitigating costs. I am most at home building, bettering, and managing a mixed support environment of internal support and escalations without outsourced tier one and specialized support for cost/scaling objectives. I have significant start up experience including tools (CRM/Phone/Chat) selection and implementation. I have multiple RFI/RFP/Vendor Selections and support releases in my bac...
Tags for this Online Resume: Outsourced, Vendor, CRM, KPI, VOC, Metrics, Reporting, Presentations
Data Center Manager/Supervisor
Seasoned Supervisor in the Information Technology industry. Open minded Production-Operation Supervisor/Analyst, offering ten plus years of experience in the Mainframe and open systems technologies. Managing technical teams of mainframe console operators and production control analysts. Hands on IT Supervisor with the experience and knowledge of escalation procedures. Strong communication skills with the knowledge of chang...
Tags for this Online Resume: Data Center Supervisor, Mainframe Operation Analyst, Mainframe Production Support, Mainframe Computer Operator, UNIX production Analyst, Shift Data Center Manager
Seasoned IT and Managment Veteran
An enthusiastic, highly motivated professional with over twenty years experience in virtually all aspects of information services, recruiting and management. Analytical problem solving ability with strong mediation skills. Ability to develop cooperative working relationships while coordinating with various departments to achieve objectives and goals.
Ideal Companies: Mortgage and Banking.
Director of Human Resources - 15 Years of Experience - Near 20736
Highly knowledgeable and progress-driven professional with extensive experience directing/supporting HR operations and particular expertise in compensation/benefits analysis and administration. Outstanding success building departments from the ground up, overseeing rapid domestic and international growth, integrating and aligning corporate objectives with individual goals, and enhancing employee morale. Consistent top perfo...
Ideal Companies: Technology, financial services, human resources consulting
Tags for this Online Resume: Washington DC Metro , Leadership, Mergers , Benefits, HR Transformation, Talent Management, Employee Relations, HR Business Partner, HR Operations, HRIS, Recruiting
Customer Service Supervisor - 15 Years of Experience - Near 32828
I am an experienced customer service/call center manager with proven success in employee benefits, insurance, health care, and real estate environments. Below is a sampling of highlights from my resume that demonstrate the overall value I can leverage to advance [Company Name]’s mission: Strong ability to lead teams that meet and exceed company goals and expectations. Demonstrated skills in developing and implementin...
Ideal Companies: United Healthcare, I'm open to most companies.
Tags for this Online Resume: telecommute, NICE analytic system, Microsoft Word, PowerPoint, Excel, Lync, Upoint, Outlook, Virtual
Help Desk Specialist - 20 Years of Experience - Near 07042
•Extensive troubleshooting abilities •Excellent customer service skills •Experience providing 1st, 2nd and 3rd level support to thousands of Win XP\Win7 remote and in-house users •Server, desktop, laptop, end user and executive level support •Technical attentiveness with proven ability to delegate appropriate personnel and resources to technical requests •Flexible and adaptive to changing technology, software and policie...
Tags for this Online Resume: Helpdesk, Windows, MS Office, Mac OS, Exchange, Active Directory, Desktop Support, Network Administrator
Director, Business Development Clinical Research IRB- 14 years Experience- Seattle/Portland/Denver
Senior marketing and client development executive with 14 years experience in clinical research. I am looking for continued growth as a research professional leading project teams and staff in support of strategic business goals. As a leader in the development and maintenance of productive client relationships, I have been recognized for expanded customer utilization of products and services with a focused customer-centric...
Ideal Companies: Quintiles, Huron Consulting, Roche, Genentech, PharmaLink Consulting, Icon, Covance, PRA International, AAHRPP
Tags for this Online Resume: Account Management, Client Services and Develpment, Marketing, Project Management, Presentations, Budgeting, International Business, Team Leadership, Process Improvement, Training/Development, Performance Management, Business Development, Operations Management, Branding, Vendor Relations, Clinical Research Regulatory Compliance, Federal Regulations
Customer Service Representative - 10 Years of Experience - Near 30320
Client Service Officer, Treasury Management WACHOVIA BANK | WELLS FARGO BANK N.A. 2009-2012 Entrusted to manage CDA portfolios on behalf of clients, encompassing account analysis, wire transfer templates, RDC control totals, wire transfers, and cash management. Skillfully tracked securities transactions, fund transfers, margin accounts, and option trading. Effectively monitor customer transactions via on-line system,...
Senior Vice President - 20 Years of Experience - Near 90804
Objective: Senior Level Human Resources Executive An Executive Human Resource Leader with progressive, results-oriented experience in global, diverse markets. Regarded as a proactive, strategic thinker and an effective leader that optimizes resources with a balanced leadership style, blending analysis and action. Accomplishments include improving company performance and profitability, championing turnarounds, building eff...
Tags for this Online Resume: Los Angeles, Human Resources, Compensation, Benefits, Leader, Planning, Metrics, Organization
Compliance Manager - 7 Years of Experience - Near 11221
Associate with seven years of specialization in global pharmaceutical compliance, looking to expand into new areas and further develop current expertise. Key knowledge areas include FCPA; UK Anti-Bribery Act; ACA/Sunshine Act reporting; AML; Anti-kickback; SOX; CIA and OIG audits; Individual, non-profit, and 3rd party basic and enhanced due diligence; audit, monitoring and escalation; and remediation planning, execution and...
Tags for this Online Resume: FCPA, anti-bribery, Sunshine Act, HCP, due diligence, audit, Ariba-SAP, New York City
Operations & Maintenance - Cellular 2G,3G, 4G Network/ Radio Microwave Network,. Layer 2 Optical Network- Operations and Maintenance, 20 Years of Experience - Near 21784
1)2G/3G/LTE Cellular RAN Field Maintenance Support, NOC O&M support, Incident Management for Cellular Network 2)Infrastructure Management Support IMS 7/24 Hrs Mobile Network Infrastructure Monitoring and front Line O&M support 3)Ericsson/ALU 2G 3G LTE Cell Site Maintenance, Radio & Optical Backhaul LINK maintenance. 4)Microwave Gigabyte Broad Band Radio Network Operations and maintenance.
Ideal Companies: Verizon wireless
Tags for this Online Resume: Telecommunications, Cellular RAN Engineer, Mobile Cellular NOC front Office support, Mobile Cell Sites Maintenance, Mobile Cell sites Installation Commissioning, Transport Network/Microwave/Optical Network mainteance, Infrastructure Management support. Incident Management., Microwave Radio Installation Commissioning
Education Advocate
I have previous military and customer service experience. My strengths include communication and organization. I am an advocate for education and believe in utilizing technology in the classroom. I am creative and confident when presenting in front of large or small groups. This comes from years of experience in engaging middle school students.
Ideal Companies: Pfizer Glaxo Smith Kline Carolina biological supply Berkshire biological supply company
Tags for this Online Resume: Education, Sales
