Occupation:Help Desk Specialist |
Location:Montclair, NJ |
Education Level:Trade School |
Will Relocate:YES |
Description
•Extensive troubleshooting abilities •Excellent customer service skills •Experience providing 1st, 2nd and 3rd level support to thousands of Win XP\Win7 remote and in-house users •Server, desktop, laptop, end user and executive level support •Technical attentiveness with proven ability to delegate appropriate personnel and resources to technical requests •Flexible and adaptive to changing technology, software and policies •Success in both team and self-directed environments •Proficient in meeting deadlines without compromising detail-orientation and follow-up on high volume task load •Incident logging, ticket, W/O creation and escalation in accordance with SLA and EUC prerequisites involving BlackBerry, iPhone, iPad, Android, PC and Mac device support
Accomplishments
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