I have previous military and customer service experience. My strengths include communication and organization. I am an advocate for education and believe in utilizing technology in the classroom. I am creative and confident when presenting in front of large or small groups. This comes from years of experience in engaging middle school students.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	8/2006 - Present
United Healthcare	(Confidential)	2/2004 - 8/2006
American Express	(Confidential)	2/2001 - 2/2002
United States Air Force	(Confidential)	1/1996 - 12/2000

SCHOOL	MAJOR	YEAR	DEGREE
Guilford College	Life Science	2006	Bachelor Degree

Highlights:

Rockingham Public Schools – Middle School Science Teacher Aug 2006 – Present Responsibilities: - Educate students through lectures and labs - Inspire students to utilize scientific inquiry methods - Develop standard course of study lesson plans - Organize student events and project planning United Healthcare – Medical Claims Adjusting Feb 2004 – Aug 2006 Responsibilities: - Effectively adjust complex and basic medical claims - Contact providers regarding billing discrepancies - Remain current on specific procedures and medical codes - Consistently meet established productivity standards American Express – Sales / Customer Service Representative Feb 2001 – Feb 2002 - Sold benefits and services to eligible card members - Satisfactorily administered escalated calls - Consistently ranked within the top 10% for customer service and sales - Administered numerous customer service calls with low talk times United States Air Force – Office of Special Investigations and Traffic Management Jan 1996 – Dec 2000 - Conducted weekly mass briefings for deploying military personnel - Investigated potential fraud against the United States Air Force - Collected intelligence information - Performed leadership roles and training duties

Companies I like:

Pfizer Glaxo Smith Kline Carolina biological supply Berkshire biological supply company

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Education
• Sales

Organize and implement presentation of scientific material. Responsible for teaching 120 students daily.