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Online Resumes with "Customer Satisfaction Scores"
Director - 15 Years of Experience - Greater San Diego - Strategic Marketing & Business Operations
Helping organizations envision and develop future business success, strategies, opportunities and priorities while executing on today’s concrete business objectives is my professional passion and expertise. I tackle new business challenges by taking a broad strategic perspective, drilling down to the detailed level as appropriate, then creating actionable transformation strategies and plans. My high professional bandwidt...
Ideal Companies: Illumina, ThermoFisher, CareFusion, ResMed, Intuit, Google, Apple, Amazon
Tags for this Online Resume: Marketing, Supply Chain, Product Management, Strategy, Operations, Quality, Communications, San Diego, Product Development, Management
Instrumental in helping a client avoid $4.5M in fines by ensuring compliance with government regulations for materials and property and passing all audits. The Buffalo Group.Key role in enabling client to pass 38 audits and retain their government contrac
More than 15 years of comprehensive experience in cost-effective purchasing and procurement functions, materials management, and all aspects of supply chain management, including inventory management. Achieve cost reductions through effective supply chain management. Hold Lean Six Sigma Black Belt certification. Skilled in sourcing suppliers, negotiating prices and contracts with suppliers, as well as managing supplier and...
Ideal Companies: HEB, Hewlett-Packard, KBR, Exelis Inc, Home Depot, SAIC Inc, Raytheon Company, Lockheed Martin Corp, Carmax, Chevon, NuStar, Fedex, Invista, , Halliburton
Tags for this Online Resume: contractor, warehouse management, quality control, procurement, logistics, safety
CLIENT SERVICES AND CUSTOMER EXPERIENCE EXECUTIVE- 15 Years of Experience - Near 07631
Client-focused, results-driven, and analytical thinking manager with solid background in leveraging leadership expertise toward continuous process improvement and high-caliber customer service delivery, Operations experience in call center metrics, call quality, first call resolution, inbound call routing, quality assurance, work force management and organizational development. Capitalize on solid awareness in Six Sigma met...
Ideal Companies: Comcast, Time Warner, TriNet, Cablevision, Stryker, Disney World, Climber.
Tags for this Online Resume: Call Center Metrics, Call Center start ups., Call Quality, Inbound calls, Sales, Outbound Calls, Technical Support, SLA, FCR, Workforce Management, Call Routing, Handle Time, Availabilty, Reliability
Business IT Leader with 20 plus years of Experience - Clearwater Florida
Over twenty years of results-oriented success in a diverse range of leadership, change management, software engineering, education/training and coaching positions in highly competitive, diversified organizations. A Lifelong learner and seasoned leader who is dedicated to advancing organizations to higher levels of excellence through the optimal use of personal accountability programs, quality improvement initiatives and ...
Ideal Companies: Raymond James, AHS, Florida Hospitals, Citi, Tech Data, Jabal, Chase
Tags for this Online Resume: ERP oracle/peoplsoft, EMR EPIC, All scripts EPSi, Kronos, BI analytics, Application development , Project leader, Program Director, Director, SDLC, CRM, Decision Support, Revenue Cycle, Business Solutions, Coaching, Enterprise Data Warehousing, Change management
Sales Manager - 15 Years of Experience - Near 68046
Accomplishments Founding member of start-up team establishing new Health & Wellness Division utilizing existing resources and developing the organization structure, marketable products, the value proposition, sales collateral, and strategic plan to successfully take products to market Launched a successful sales plan with the team to enter a new market that developed a loyal client base Recruited and trained account managem...
Tags for this Online Resume: Services, Support, P&L, Sales, Sales Support, Management, Medical, Medical Records, Strategic Planning, Account Management
Customer-Facing Executive leading winning teams to enable healthcare
Dynamic and innovation Vice President of Sales and Operations, Strategy and Business Development for Advanced Medical Technologies and Life Sciences with more than 20 years of high profile executive management experience.
Ideal Companies: Meridian Bioscience, Medtronic, Abbott Diagnostics, Roche Diagnostics, Danaher, Baxter, Bayer, Cook Medical, BD, CR Bard, Beckman Coulter
Tags for this Online Resume: Growth, Strategic Planning, Operational Excellence, Customer Loyalty
Senior Manager, Functional Excellence - 15 Years of Experience - Near 53066
Summary * Goal oriented and results driven Senior Account Manager, Senior Operations Manager, and Senior Project Management Professional. Extensive expertise in budgeting/forecasting, audit lead, pricing/sales support, real estate selection, capital expenditure planning, strategic planning, operations dashboard reporting, and revenue assurance. Key Accomplishments * Negotiated purchasing and coordinated logistics globally w...
Tags for this Online Resume: Leadership, Support, Management, Project Management, Telecommunications, Applications, Payroll, Automotive, Cellular, Financial
Claims Adjuster
SUMMARY Strategic, consultative client professional in the employer and individual benefits industry with experience leading account executive teams in delivering service excellence while achieving outstanding customer satisfaction scores, target retention rates and stellar growth sales. Experienced in both international and domestic client c-suite relationships with a portolio of over $200 million in annual revenue. Cultiv...
Tags for this Online Resume: Retention, Accounting, Benefits, Book of business, Billing, Leadership, Long Term Care, Management, Services, Account Management
Retail Manager - 20 Years of Experience - Near 27101
Recruited Selected to rejoin the organization based on the strength of an impressive record of successes accumulated during my previous employment with the organization. Streamlined and standardized the operational front and backend processes to align with Regional directives. Increased stores operational "snapshot" audit from a score of 41% to 79% or 38bps. Currently selected as a pilot store for the regional rollout of th...
Tags for this Online Resume: Leadership, Accountability, Inclusion, Motivation, Mentor, Diversity, Operations, Audit, Credit Cards, Voice
Financial Manager, Branch or Department - 12 Years of Experience - Near 80603
In most recent position applied extensive credit and collection experience significantly improving DSO from 37 days in January 2016 to 25 days in January 2017. In a 2.14 Billion Dollar portfolio reduced 30+ delinquency from 4% to 1.69% and 90+ from 1.02% to .47%. Wrote policies and procedures that helped company pass an audit that had previously failed. Have been on multiple acquisition teams for General Electric and assist...
Tags for this Online Resume: Management, Collection, Collection Policies, Audit, Cash Flow, Compensation, Credit Lines, Policies and Procedures, Receivables, Settlements
Manager - 20 Years of Experience - Near 30513
Tyco North America Integrated Solutions and Services 2006 to present (Specializes in production and installation of active fire protection systems communication systems and testing inspection and maintenance services) to Support the North America Integrated Solutions and Services business of Tyco International. Utilizing Lean Six Sigma and project management tools to define opportunities, develop business case proposals, pr...
Tags for this Online Resume: Project Manager, Business Development, Black Belt, Mergers and Acquisitions, Green Belt, Kaizen, Management, Operating Budget, Process Improvement, Program Management
Manager - 17 Years of Experience - Near 60403
Career Summary: Global Professional Services Executive with a proven track record of helping companies translate business goals into reality. Expert level relationship building skills: leveraging company solutions to create and maintain strategic " I believe partnerships with customers. you have to build trust and Highlights: integrity by * Managed a $60M annual global service business with domestic, off shore and leading b...
Tags for this Online Resume: Infrastructure, Management, Project Management, Support, Technical Support, Vendor Management, P&L, Professional Services, Services, Director, Customer Success
