Description
Recruited Selected to rejoin the organization based on the strength of an impressive record of successes accumulated during my previous employment with the organization. Streamlined and standardized the operational front and backend processes to align with Regional directives. Increased stores operational "snapshot" audit from a score of 41% to 79% or 38bps. Currently selected as a pilot store for the regional rollout of the "End to End Program", a company wide re-engineering of the freight / merchandise processes. Led front-end team in increasing our Customer Satisfaction scores by 40bps, taking the store from 10th to 3rd in a 10- unit district. Selected Accomplishments: * Led District in opening new Home Depot credit cards: Actual: 1432, Plan: 1360 * Posted 'Double Green' on the 2016 Voice Of the Associate Survey * Surpassed Store Operating Profit Plan for the First Half of 2016 by 1.9% or 190 bps * Reduced cashier over / short metric month over month by 45 to 50% Store Manager Trainee / Store Manager, 2013 - 2015 Dick's Sporting Goods Inc. to achieve revenue and customer experience targets though hiring training coaching a diverse team of highly motivated associates and relentless execution of company programs. Drove processes via a servant leadership style of management. Ensured that management was accessible and visible to not only external customers but also our internal customers. Monitored growth and guided successes by developing partnerships with district regional leadership and creating an inclusive environment. Selected Accomplishments: * Exceeded Sales Plan by + 40 bps or $45,000 * Increased Comp Sales by + 60 bps or $74,000 * Achieved Customer Service Scores by 3% Built an impressive record of achievement and advancement through a series of progressively larger volume stores leading to higher visibility and the opportunity to positively influence the growth of peers and team members. Spearheaded as the Regional focus store the rollout of several corporate and regional programs including The Special Services Enhancement Program. Recognized as a proven effective leader that lives the values of the company one that delivers results via inclusion execution and creating an entrepreneurial environment. Selected Accomplishment
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