Description
Summary * Goal oriented and results driven Senior Account Manager, Senior Operations Manager, and Senior Project Management Professional. Extensive expertise in budgeting/forecasting, audit lead, pricing/sales support, real estate selection, capital expenditure planning, strategic planning, operations dashboard reporting, and revenue assurance. Key Accomplishments * Negotiated purchasing and coordinated logistics globally with vendors and procurement to insure technical equipment was operational by designated implementation date. * Built cross-functional/international teams and fostered collaboration to leverage best practices by saving the client over $2M in training expenses. * Engaged in several corporate strategy sessions, conducted lean six sigma practices throughout the organization, provided Revenue vs. Cost variance analysis, deployed a centralized portal globally, and deployed a global payroll platform which benefited over 60,000 employees. * Assessed 23 call centers for a major cable provider and won the contract to consolidate over 300 service centers to 5 customer service centers. Provided the client with a recruiting cost benefit analysis that saved $900k annually. * Introduced the virtual home business model to support a major electronics retailer resulting in the highest customer satisfaction scores in the company history. * Provided an entire organization with Project Management Institute methodologies to ensure a standard level of communication throughout the implementation process.
Accomplishments
Highlights:
Keywords
