Career Summary: Global Professional Services Executive with a proven track record of helping companies translate business goals into reality. Expert level relationship building skills: leveraging company solutions to create and maintain strategic " I believe partnerships with customers. you have to build trust and Highlights: integrity by * Managed a $60M annual global service business with domestic, off shore and leading by remote locations in over 30 countries (NA, APAC, LAC and EMEA) example you * Launched a new Development and Support Center (85 employees) must respect diversity and * 50% Revenue growth in Services in 18 Months communicate * Using solid Six Sigma principals, improved Network Acceptance Testing Service openly" margins by 300% while shortening delivery time by 80%. * Successfully rolled out the largest Optical Network in US history (500 nodes) in an Joe abbreviate timeline to help the customer reach their corporate goals and exceeding Ensalaco our own corporate margin goals by 20%. * Exceeded industry standards for employee productivity by over 10% * 99% Customer Satisfaction score year over year since 2002. * NPS (Net Promoter System) Score of 74 (top 5 percentile of industry)

Highlights:

• Infrastructure
• Management
• Project Management
• Support
• Technical Support
• Vendor Management
• P&L
• Professional Services
• Services
• Director
• Customer Success