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Senior Operations Director - 10 years Experience- Gen Mgmt/Admin; Bus Dev

I'm a Senior Operations Executive who has 10+ years experience. Expertise in managing large complex org's with multiple levels of reports. Expert in designing strategies, building governance, creating business alignment (to multiple levels of employees),improving productivity, and reducing cost. Proficient in change Mgmt, and management of large budgets.

Ideal Companies: Cablevision, Time Warner, Charter Communications, AIG, Prudential, Metlife

Tags for this Online Resume: Operations Management, New York Area, Telecom/Broadband Entertainmet, Leadership, Operations, Strategy/Planning, Quality, Exp Budget Mgmt, Workforce Mgmt

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Executive - Service and Sales Operations - 17 years - Location Flexible

Management & Business Resumes - Vice President Resumes - Chicago, IL

Customer Experience executive with 17+ years leading both large (2500+) and small (<100) business strategy and operations teams within Fortune 500 companies. Proven leadership focusing on customer and employee experiences within multiple channel environments that led to several national customer experience awards from J.D. Power & Associates, Consumer Reports, and Forrester. Respected member and thought leader within the C...

Tags for this Online Resume: Customer Experience, Retail Operations, Customer Service, Telecommunications, Leadership, Executive

Marketing manager

Management & Business Resumes - Marketing manager Resumes - Staten Island, NY

Career Focus Strong emphasis on understanding consumer needs and offering an excellent customer experience and strategy with specific focus on new business and market development, business planning/ financial modelling for investments and products/services, key revenue/risk sources follow up, tracking new products and exploration of their application opportunities, use of software application in deepening CRM knowledge in o...

Tags for this Online Resume: Market Research, Research, Management, Data Mining, Financial, Marketing Management, Mining, Billing, Delphi, English Language

Senior Customer Experience Manager

Management & Business Resumes - Manager Resumes - Milford, NJ

Profile * Outstanding reputation for generating and building long-term business relationships * Harnesses customer data and leverages new technology to deliver personalized and integrated customer journeys * Resourceful and flexible with strong interpersonal, communication, and organizational abilities * Experience leading, directing, and guiding global virtual work teams and navigating cultural challenges * Highly organize...

Tags for this Online Resume: Business Intelligence, Process Improvement, Customer Relationship Management, Digital Channels, Chat, Account Management, Vendor Management, Customer Loyalty, Agile Project Management, SDLC Project Management, Operations, Customer Success, Business Requirements, Global Help Desk, IVR Technology, Customer Experience Trends, Customer Insights, Customer Empathy, Digital & Voice Channels, Customer Facing, Voice of the Customer, Customer Journey Mapping, Program Management, Training, Customer Touch Points, Customer Interactions, Optimization, Wireless Devices & Services, Mobility Management, Telecom Expense Management, Leader, Maximizing Engagement, Interaction Improvements, Complex Issue Tracking and Resolution, Strong Communicator, Enhance Business Value Propositions, Multi Channel Support Strategies, Customer Experience Principles, Continuous Improvement, Closed Feedback Loop, Customer Experience Strategy, Design, & Delivery, Cross Functional Management

Public Transportation Inspector - 15 Years of Experience - Near 02140

Transportation & Logistics Resumes - Public Transportation Inspector Resumes - Cambridge, MA

Summary Director of Customer Experience with extensive private and public experience in the transportation industry. Passionate about adding value for customers and communities while delivering on business and financial interests. Recognized for being autonomous and proactive in overseeing projects, and being adaptable and flexible. * Strategic Thinking: Designed the Customer Experience strategy for the transportation netwo...

Tags for this Online Resume: French Language, Business Plan, Business Requirements, Pricing, Quality Assurance, Social Media, transportation, customer experience, marketing, voice of the customer, process improvement, strategic thinking

Webmaster - 10 Years of Experience - Near 22192

Information Technology Resumes - Webmaster Resumes - Woodbridge, VA

SUMMARY OF QUALIFICATIONS * An experienced and innovative Project Manager focused on defining the customer experience journey and how a website feels to users, ensuring the website logically flows from one step to the next. * Possesses a portfolio of successfully delivered projects that demonstrate customer experience design and customer interface design expertise. * Understands customer experience design from both the cust...

Tags for this Online Resume: Web, Web Technologies, Adobe, Adobe Photoshop, Information Technology, Macromedia Flash, Microsoft Outlook, Program Manager, Project Management, Project Manager, agile, html, c#, javascript, software, jira

Sales Manager

Sales & Sales Management Resumes - Sales Manager Resumes - ,

SUMMARY OF QUALIFICATIONS: Over 35 years working in various positions in automobile retail, commercial & fleet sales have given experience in driving employee and business development through improvements in sales process and customer services. Demonstrated ability to execute customer experience strategy by fostering an environment of engaged teamwork, empowerment, alignment of goals and mutual accountability. Extended tale...

Tags for this Online Resume: Advertising, Inventory, Wholesale, Appraisals, Financial Industry, Purchasing, Salesperson, Training, Sales, Budgeting

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Managing Director - 20 Years of Experience

Management & Business Resumes - Director Resumes - Carmel, IN

I am looking for an opportunity where I can continue to grow both personally and professional while at the same time providing guidance and expertise in developing and delivering business and technology solutions focused on improving operational efficiencies and driving a high quality, unparalleled customer experience.

Ideal Companies: Eli Lilly, Anthem, Seven Corners, Amazon, Salesforce, Angies List, CNO, Community Health, St. Vincent's,

Tags for this Online Resume: Customer, Service, Management, Leadership, Transformation, Operations, Business Development, Customer Experience, Business Process Outsourcing, Vendor Management

Financial Analyst

Accounting & Finance Resumes - Financial Analyst Resumes - Milwaukee, WI

Ideal Companies: Kraft, PepsiCo, InstaCart, Johnson & Johnson, Amazon, McKesson

Tags for this Online Resume: Management, Market Research, Research, Cancer, Data Analysis, Wireless, OTC, Planning, Process Improvement, ROI