Summary Director of Customer Experience with extensive private and public experience in the transportation industry. Passionate about adding value for customers and communities while delivering on business and financial interests. Recognized for being autonomous and proactive in overseeing projects, and being adaptable and flexible. * Strategic Thinking: Designed the Customer Experience strategy for the transportation network of Melbourne, Australia, world's "most livable city." Led the implementation plan.

Highlights:

• French Language
• Business Plan
• Business Requirements
• Pricing
• Quality Assurance
• Social Media
• transportation
• customer experience
• marketing
• voice of the customer
• process improvement
• strategic thinking