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Online Resumes with "Call Center Operations "
Operations Manager
Key Qualifications * Commitment Leadership Integrity * Global Services Director with 15+ years of management experience in multiple call center and operations settings. Skill Highlights * Senior Leadership, Communication, Client Relationship, Account Management, SaaS Support and Implementation, Project Management, Recruiting, Training and Development * P&L Management, Data Analysis, Metrics and Reporting, Call Center Leader...
Tags for this Online Resume: Training, Support, Call Center, Documentation, Management, Recruiting, Test, Training Documentation, Consulting, Account Management
Customer Service Manager
Qualifications Equipped with 23+ years of success in global customer sales, service, marketing, pricing, and operations. Applies excellent communication and interpersonal skills to build rapport and credibility with diverse internal and external teams and international groups. Adapts easily to change, including new responsibilities and changing priorities. Excels in analyzing problems and recommending/implementing solutions...
Tags for this Online Resume: Support, Call Center, Inventory, Marketing Management, Pricing, Cost Control, Distribution, Management, SAP, Sales
Manager - 20 Years of Experience - Near 33647
An accomplished operations and account manager in the healthcare and insurance industries. * A diverse background that includes client and vendor services implementation and project management employee training claims and call center operations system migration and testing compliance and regulatory affairs and government managed care programs (Medicaid Medicare ACA)
Tags for this Online Resume: Insurance, Billing, Benefits, Program Manager, Root Cause Analysis, Cms, Medicare, Account Manager, Audit, Call Center
Manager
QUALIFICATIONS PROFILE Dedicated, forward-thinking professional with 20+ years of proven and verifiable experience in Account Management and Customer relations. Proven ability to develop and cultivate new business while carrying out the necessary initiatives to increase sales, improve customer service and retain staff. Consistently meets and exceeds all statistical requirements while establishing ongoing relationships and i...
Tags for this Online Resume: Call Center, Cisco, Complaints, Corrective Actions, Customer Service, Documentation, HR, Human Resources, Microsoft, Microsoft Office
IT Operations Manager, Minneapolis
Tags for this Online Resume: IT Operations Manager, Project/Process Manager, Call Center Operations Manager, Call Center Manager , Voice Engineer, Instructor
Customer Service Manager
Summary I am an extremely competent, results-oriented business professional, with twenty years in customer service, sales, and technical support and mortgage industries. Twelve years of managerial experience in call center organizations with up to five hundred seats, which included inbound, outbound, collections and customer service. Promoted six times in six years due to the ability to quickly assess call center operations...
Tags for this Online Resume: Call Center, Customer Service, PeopleSoft, Sales, Training, Call Center Management, Management, Insurance, Services, Analytical Skills
Manager - 10 Years of Experience
SUMMARY OF QUALIFICATIONS: Successful customer service and process management professional with twenty years of progressively responsible leadership experience in variety of business and operational environments. Exceptional team building skills as an accountable, caring leader with integrity, tireless work ethic and outstanding organizational skills.
Tags for this Online Resume: Distribution, Strategic Vision, Customer Service, Dialysis, Health Insurance Portability And Accountability Act, Management, AVAYA, Call Center, Customer Relationship Management, Quality Assurance, management, manager, Operations, Contact Center
General Manager
PROFESSIONAL SUMMARY * 20 plus years experience as a Manager, Customer Relations Specialist and Sales Associate working for industry leading retail, health care, food service and financial service organizations. * Proven ability to manage complex operational, administrative, customer service and sales support initiatives with a consistent track record of meeting or exceeding all performance based objectives. * Knowledgeable...
Tags for this Online Resume: Business Development, Call Center, Consulting, Customer Service, Financial, Financial Industry, Food Service, Health Care Industry, Human Resources, Inventory
Revenue Management
EXECUTIVE PROFILE A dynamic leader with the ability to bring about change within an organization by empowering team members to work collaboratively toward common goals. These abilities have been particularly evident over the last decade while our industry saw the most significant change in a generation. ACCOMPLISHMENTS * Grew operating profit by 48% or $1.4mil over 2-year period * 4-year digital direct run rate = +24% * 4-y...
Ideal Companies: Sales Force
Tags for this Online Resume: Advertising, Distribution, Management, Sales, Clusters, Human Resources, Recruiting, Social Media, Call Center, Financial Industry
Director - 15 Years of Experience - Near 91350
SUMMARY OF PROFESSIONAL EXPERTISE Expertise in project management, successful project implementation (100% success rate for meeting project implementation go live dates): Skilled at ensuring successful project implementation (s) by cohesively establishing project deliverables through ongoing communication of project goals, creating team synergy between key stakeholders, engaging applicable resources, and deploying effective...
Ideal Companies: Non-Profit Call Center, For profit healthcare
Tags for this Online Resume: Service, Teambuilding, Communication, Positive, Strategic, Relator, Visionary, Analytical, Leader, Studer Group Coach, Gallup Engagement Coach, Leadership Training Written Wrap-up, Lean Sigma Green Belt, Change Acceleration Process Certified, Motivator, Cerner Scheduling App, Epic Scheduling App, Ms Office, Entrepeneur
Route Operation Executive
Highly accomplished professional in the route operations industry with expertise in performance improvement, safety, technology utilization, business development, call center operations, and operations, allowing for a “big picture” approach to business development and operational excellence.
Tags for this Online Resume: Continuous Improvement, Workflow Improvements, Safety, Customer Service, Business Intelligence, Client Relationships, Goal Setting, P&L
HR Manager, greater Kansas City Area
To provide Leadership and develop talent while balancing the care of people and business goals.
Tags for this Online Resume: PHR, MSM, call center operations, recruitment
