PROFESSIONAL SUMMARY * 20 plus years experience as a Manager, Customer Relations Specialist and Sales Associate working for industry leading retail, health care, food service and financial service organizations. * Proven ability to manage complex operational, administrative, customer service and sales support initiatives with a consistent track record of meeting or exceeding all performance based objectives. * Knowledgeable in a broad array of business activities including inventory/supply management, consulting, contract reviews, scheduling, hiring and professional training. * B.A. in Finance with Management Minor, Kent State University AREAS OF EXPERTISE Operations Management Personnel Management P&L Oversight Sales Planning Business Development Strategic Planning Customer Relations Client Service Support Solution Based Sales SELECTED MANAGEMENT EXPERIENCES Managed complete store operations encompassing human resources, inventory control, customer service, payroll and P&L. Assumed direct personnel management responsibility for Assistant Store Managers and associates in all sales, merchandising and administrative activities. Established operating policies/procedures and managed all facility security/loss prevention programs. Developed and executed store layout/set-up programs that ensured proper merchandising of all product lines. SELECTED SALES EXPERIENCES Experienced at supporting and managing sales operations within the retail, financial service and food service sectors. Possess a documented track record of meeting all sales, profit and market share objectives that produce multi-million dollar revenue streams. Significant experience at developing and managing strategic sales, business development and customer service support programs that positively impact revenue performance. SELECTED CUSTOMER SERVICE EXPERIENCES Acted as an initial point of contact for all customer inquiries relative to product/service questions, customer support issues and problem resolution. Managed and completed sales transactions, finalized sales contracts and processed merchandise returns as necessary. Experienced in call center operations assuming responsibility for addressing incoming customer inquiries, case management and case escalation procedures.

Highlights:

• Business Development
• Call Center
• Consulting
• Customer Service
• Financial
• Financial Industry
• Food Service
• Health Care Industry
• Human Resources
• Inventory