Key Qualifications * Commitment Leadership Integrity * Global Services Director with 15+ years of management experience in multiple call center and operations settings. Skill Highlights * Senior Leadership, Communication, Client Relationship, Account Management, SaaS Support and Implementation, Project Management, Recruiting, Training and Development * P&L Management, Data Analysis, Metrics and Reporting, Call Center Leadership, Team Management, Strategic Planning, Application Support Core Accomplishments * Expanded Application support global footprint in 4 international locations (including 2 new sites) on time and on budget * Reduced staff turnover by 76% in one year by implementing several well received team and morale building programs * Played an instrumental role in increasing customer satisfaction ratings index from 76% to 93%, leading all regions in organization, within 2 years as Regional Manager * Initiated new training procedures that improved technical team production by 40%. * Helped lead a large international SaaS project implementation in Dubai UAE * Spearheaded evaluation and adoption of call center chat functionality that enabled production to increase by over 50% Accomplishments * Expanded Application support global footprint in 4 international locations (including 2 new sites) on time and on budget * Reduced staff turnover by 76% in one year by implementing several well received team and morale building programs * Played an instrumental role in increasing customer satisfaction ratings index from 76% to 93%, leading all regions in organization, within 2 years as Regional Manager * Initiated new training procedures that improved technical team production by 40%. * Helped lead a large international SaaS project implementation in Dubai UAE * Spearheaded evaluation and adoption of call center chat functionality that enabled production to increase by over 50%

Highlights:

• Training
• Support
• Call Center
• Documentation
• Management
• Recruiting
• Test
• Training Documentation
• Consulting
• Account Management