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Help Desk Manager - 16 years experience - Fed govt exp - High sla, fcr - Remedy - ACD Call Cntr Wash. D.Cd.

Looking for fast paced, challenging environment as a Service Desk and Call.Center Manager. I'm experienced in supporting fed govt agency with 22,000 users. Experienced in Sops, Knowledge Base. Remedy, and writing processes and procedures. Transitioned a 7 am- pm Help Desk staff to a 24/7 help desk with 3 days notice. High achiever, high survey, sla and fcr satisfaction.

Ideal Companies: Google, Facebook

Tags for this Online Resume: Help Desk SME, Baltimore - Washington DC , ACD Call Center, Remedy, SLAs, FCR, SOPs, Knowledge Base, ITILv3, Processes, govt

Multimedia Editor / Writer With Marketing & PR Background - Atlanta

I am a young professional, currently working in Atlanta, on the hunt for something exciting. I have experience working in an array of various communications roles, including PR, writing / editing, as more hands on positions using the Adobe Suite and Wordpress. In my most recent position, I wear many hats, and have learned a number much in regards to SEO, brand management / development, marketing strategy, and project mana...

Ideal Companies: CNN, VICE Media, New York Times, Sierra Nevada Brewing, Adult Swim, Cartoon Network, New Belgium Brewing, NBC, Al Jazeera, Atlanta Journal & Constitution, Creative Loafing, Google, Brooklyn Brewing Company

Tags for this Online Resume: Atlanta, Writer, Editor, Multimedia, Journalist, Marketing, Public Relations, Coordinator

Quality and/or Safety Manager

I am a highly accomplished science professional who would like to use my 15 years of experience designing and implementing Quality Systems and Environmental Health & Safety Programs to manager a companies facilities and/or product quality, regulatory and safety compliance. I can leverage my extensive knowledge of quality and safety systems to manage all levels of both product and process implementation including, documentat...

Ideal Companies: Ideal companies I would like to work for will be in the science and technology sector within a 30 mile radius of zip code 06405. Examples of large companies include Covidein (North Haven), Phillips (Meridan), Perkin Elmer (Shelton), Unilever (Trumbull), BMS (Wallingford). Smaller companies are concentrated in Wallingford, Meridan, Milford and New Haven. Yale, Southern Connecticut State, and Quinnipac Universities are also potential opportunities.

Tags for this Online Resume: Quality Assurance, FDA Compliance, EHS Management, Strategic Planning, Research and Development, Operations Management, Project Management, Cross-Functional Leadership, Technical Support/Writing, Customer Satisfaction, Continuous Process Improvement, Team Building/Training and Mentoring

Business Development, Marketing and Communications Professional 10 Years Experience

I am a business development, marketing and communications expert who has a diverse background in legal, operations, marketing and public relations.

Ideal Companies: Stephens Insurance, Windstream, Delta Dental, Arkansas Federal Credit Union, University of Arkansas Little Rock

Tags for this Online Resume: Vice President, Director, Coordinator, Business Development, Marketing, Communications, Operations Management, Management, Executive