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Call Center Operations Management

Results-oriented Business Professional with exceptional background in operations management, revenue growth, customer retention, and staff supervision. Astute business strategist and transformational leader with the ability to resolve client issues in a timely manner and exceed expected levels of service. Ability to innovate and drive organizational progress by identifying new business opportunities and maintaining key re...

Ideal Companies: Capital One, HSBC, Wells fargo, BOA, Discover Card, Applied card, AT&T, Verizon, Comcast, Amazon, CITI, GOOGLE, fexdex, Walmart, Emedco, Goodwin pumps, JPMorgan Chase & Co, TD Bank, Citizens Financial Group

Tags for this Online Resume: •Operations Management, •Training, •Business Development, •Cost Containment, •Call Center Management, •Team Leadership, •Revenue Growth, •Talent Acquisition, •Process Improvement, •Collections, •Staff Supervision, •Strategic Planning, •Quality Improvement, •Change Management, •Performance Management

Senior Vice President Chief Financial Officer, Treasurer

Mission Statement I possess over 30 years of unique experience in Long Term Care and Real Estate operations, strategic planning, sales, information technology & financing for corporate and tax-exempt institutions. I am a seasoned senior executive with a lot of accomplishments, but, most importantly my accomplishments reflect 22 year of contributions and executive leadership at The Osborn transformed an antiquated 80 year...

Ideal Companies: Long term care facilities (health care), , Applewood Estates Freehold NJ http://www.applewood, estates.com, Arbors of Hop Brook Manchester CT http://www.arborsct., com, Asbury Atlantic, Inc. dba Springhill Senior Living Erie PA http://www.springhil, lerie.org, Asbury Methodist Village, Inc. Gaithersburg MD http://www.asburymet, hodistvillage.org, Asbury Solomons, Inc. dba Asbury Solomons Island Solomons MD http://www.asburysol, omons.org, Beaumont at Bryn Mawr Bryn Mawr PA http://www.beaumontr, etirement.com, Bethany Village Retirement Center Mechanicsburg PA http://www.bethanyvi, llage.org, Brittany Pointe Estates Lansdale PA http://www.ACTSretir, ement.com, Broadmead, Inc. Cockeysville MD http://www.broadmead, .org, Buckingham's Choice Adamstown MD http://www.buckingha, mschoice.org, Canterbury Woods Williamsville NY http://www.canterbur, ywoods.org, Carroll Lutheran Village Westminster MD http://www.clvillage, .org, Cathedral Village Philadelphia PA http://www.cathedral, village.com, Cokesbury Village Hockessin DE http://www.actsretir, ement.org, Collington, A Kendal Affiliate Mitchellville MD http://www.collingto, n.kendal.org, Concordia Lutheran Ministries Cabot PA http://www.concordia, lm.org, Crosslands Kennett Square PA http://www.kcc.kenda, l.org, Duncaster, Inc. Bloomfield CT http://www.duncaster, .org, Elim Park Baptist Home, Inc. Cheshire CT http://www.elimpark., org, Evergreen Woods North Branford CT http://www.evergreen, woods.com, Fairhaven, Inc. Sykesville MD http://www.fairhaven, ccrc.org, Fort Washington Estates Fort Washington PA http://www.ACTSretir, ement.com, Friendship Village of South Hills, a Lifespace Community Upper Saint Clair PA http://www.friendshi, pvillagepa.com, Ginger Cove Annapolis MD http://www.gingercov, e.com, Glen Meadows Retirement Community Glen Arm MD http://www.glenmeado, ws.org, Granite Farms Estates Media PA http://www.ACTSretir, ement.com, Green Ridge Village Newville PA http://www.greenridg, evillage.org, Gwynedd Estates Ambler PA http://www.ACTSretir, ement.com, Heron Point of Chestertown Chestertown MD http://www.actsretir, ement.org, Homestead Village, Inc. Lancaster PA http://www.homestead, village.org, Ingleside at King Farm Rockville MD http://www.ingleside, kingfarm.org, Jewish Senior Life Rochester NY http://www.jewishsen, iorlife.org, Kendal at Ithaca Ithaca NY http://www.kai.kenda, l.org, Kendal at Longwood Kennett Square PA http://www.kcc.kenda, l.org, Kendal on Hudson Sleepy Hollow NY http://www.kohud.ken, dal.org, Kirkland Village Bethlehem PA http://www.kirklandv, illage.org, Landis Homes Retirement Community Lititz PA http://www.landishom, es.org, Lima Estates Media PA http://www.ACTSretir, ement.com, Longwood at Oakmont Verona PA http://www.longwooda, toakmont.com, Masonicare at Ashlar Village Wallingford CT http://www.masonicar, e.org, McAuley Center, Inc. West Hartford CT, Methodist Country House Wilmington DE http://www.actsretir, ement.org, Methodist Manor House Seaford DE http://www.actsretir, ement.org, Monroe Village, a Springpoint Community Monroe Township NJ http://www.monroevil, lageonline.org, Morningstar Senior Living, Inc. Nazareth PA http://www.moravian., com, Normandy Farms Estates Blue Bell PA http://www.ACTSretir, ement.com, Peconic Landing at Southold, Inc. Greenport NY http://www.peconicla, nding.com, Pennswood Village Newtown PA http://www.pennswood, .org, Presbyterian Village of Hollidaysburg Hollidaysburg PA http://www.hollidays, burgretirement.org, Redstone Highlands Greensburg PA http://www.redstoneh, ighlands.org, Roland Park Place Baltimore MD http://www.rolandpar, kplace.org, Seabury Community Bloomfield CT http://www.seaburyli, fe.org, Sherwood Oaks Retirement Community Cranberry Township PA http://www.sherwood-, oaks.com, Southampton Estates Southampton PA http://www.ACTSretir, ement.com, Spring House Estates Lower Gwynedd PA http://www.ACTSretir, ement.com, Springpoint at Crestwood, Inc. Whiting NJ http://www.crestwood, manoronline.org, Springpoint at The Atrium Red Bank NJ http://www.atriumatn, avesink.org, Springpoint Senior Living at Meadow Lakes, Inc. East Windsor NJ http://www.meadowlak, esonline.org, St. Andrew's Village Indiana PA http://www.standrews, village.org, Stonebridge at Montgomery, a Springpoint Community Skillman NJ http://www.stonebrid, geatmontgomery.org, Tel Hai Retirement Community Honey Brook PA http://www.telhai.or, g, The Estaugh T/A Medford Leas Medford NJ http://www.medfordle, as.org, The Evergreens Moorestown NJ http://www.evergreen, s.org, The Highlands at Pittsford Pittsford NY http://www.highlands, atpittsford.org, The Lutheran Home at Hickory Commons at Hollidaysburg Hollidaysburg PA, The Lutheran Home at Johnstown Johnstown PA, The Oaks at Pleasant Gap Pleasant Gap PA, The Osborn Rye NY http://www.theosborn, .org, Ware Presbyterian Village Oxford PA http://www.warepresb, yterian.org, Waverly Heights, Ltd. Gladwyne PA http://www.waverlyhe, ightsltd.org, Westminster Village - Allentown Allentown PA http://www.wmvallent, own.org, Westminster Village - Dover Dover DE http://www.wmvdover., org, Westminster Woods - Huntingdon Huntingdon PA http://www.westminst, erretirement.org/, White Horse Village, Inc. Newtown Square PA http://www.whitehors, evillage.org, Whitney Center, Inc. Hamden CT http://www.whitneyce, nter.com, William Hill Manor Easton MD http://www.williamhi, llmanor.org, Winchester Gardens at Ward Homestead Maplewood NJ http://www.wincheste, rgardens.com, Windy Hill Village Philipsburg PA http://www.windyhill, village.org

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