Customer Service Supervisor Career Research and Resources
Insurance Auto Auctions
Manages several levels of employees and coaches up to 25 employees on work related goals and objectives. Liaison between Insurance Auto Auctions and large insurance companies. Handles P&L and budget responsibilities. Handles payroll, A/P and A/R.
Avg. Salary: $65,000 · Company Rank: Not Available
The West Corporation
Experienced in ordering numerous AT&T Voice products such as ISDN, SDN, MEG8, Centrex, Baseline and STSI. Handled large and small projects for General Electric and is dedicated to offering quality customer service, building an excellent rapport with customers while giving special attention to detail. Customers and AT&T sales teams have sent several compliments showing their appreciation of the customer service that they re...
Avg. Salary: $65,000 · Company Rank: Not Available
Hertz
Subrogated for damages sustained by rental vehicle accidents. Responsible for interacting with customers, third parties and insurance companies through written and oral communication while utilizing problem solving and organizational skills.
Avg. Salary: $65,000 · Company Rank: Not Available
Windsor Group Insurance
Responsible for handling non-standard auto insurance claims. Conducted comprehensive investigations to assist in making liability decisions. Appraised insured and claimant damaged vehicles. Settled bodily injury, property damage and personal injury claims.
Avg. Salary: $65,000 · Company Rank: Not Available
IGS Energy
Managed a team of 11 Sales & Retention Specialists • Sent out daily outbound dialer campaign plan, partnering with workforce to identify proper labor allocation in order to effectively handle inbound and outbound call volume. • Trained team on new outbound marketing campaign protocols and develop scripting. • Coached team members to improve customer connection, negotiation skills, and call flow, through side by side coachin...
Avg. Salary: $50,000 · Company Rank: Not Available
Cardinal Health
Managed a team of 10 Pricing Services Lead Coordinators • Improved cycle time for Pricing Inquiry Resolution by establishing an effective strategy to elicit a faster response time from suppliers for pricing and membership information. • Analyzed current and historical work volume and capacity data to provide guidance. • Gathered data and led a focus group in creating a new productivity metric which better aligned with Servi...
Avg. Salary: $50,000 · Company Rank: Not Available
Cardinal Health
Managed a team of 10 Records Management & Fulfillment HR Coordinators • Launched the Records Management & Fulfillment Department for the new HR Service Center by testing the systems, training my employees, and developing the infrastructure • Improved workflow productivity by identifying system defects and developing enhancements for the scanning system, and the electronic employee file system. • Participated in a LSS Kaizen...
Avg. Salary: $50,000 · Company Rank: Not Available
Verizon Wireless
Managed a team of 10 Sales & Retention Specialists • Improved call-handling procedures between Financial Services and Customer Service as part of a specialized project group. • Developed and communicated call handling procedures for retention calls. • Consistently drove department leading team sales revenue and call quality results. • Provided suggestions to Marketing regarding customer mailer layouts, while leading succes...
Avg. Salary: $50,000 · Company Rank: Not Available
Verizon Wireless
Managed a team of 11 Customer Service Representatives • Drove department leading call quality and efficiency results with effective coaching feedback and solid action plans for improvement. • Conducted monthly coaching sessions, reviewed statistics, listened to and discussed calls together to reinforce performance expectations. • Utilized effective time management skills to consistently meet scheduled deadlines • Effective...
Avg. Salary: $50,000 · Company Rank: Not Available
Verizon Wireless
Worked closely with Marketing, providing feedback regarding the layout of different mailers, while reporting on the effectiveness of the marketing campaigns • Quality mentor for both new hires and current Customer Care representatives • Created agendas and led team meetings • Led new hire class in CMO transition, trained them on billing systems, outbound dialing, and call quality standards. • Researched customer inquiries ...
Avg. Salary: $50,000 · Company Rank: Not Available
