Customer Service Supervisor Career Research and Resources
AT&T
In a steady progression of roles and responsibilities, over a period of 15 years, I held titles-Regional Support Specialist, Customer Advocate, Trainer, Invoice Rate Specialist, Project Manager, Business Manager, and Supervisor (5 years). As a supervisor I coordinated and managed front-line team members to accomplish daily goals in assisting customers with resolutions, questions and concerns. Using SAP HR suite, carried out...
Avg. Salary: $0 · Company Rank: 4.0 out of 5
Southern Power-Southern Company
Served as Executive Assistant to Plant Manager & Management Team Prepare and support 10 year O&M/Capital budget process Prepare and communicate analyses of all significant actual to budget variances once a month Ensure account codes are properly applied to work orders, requisitions, expense statements, direct payment invoices, credit card purchases Help ensure the integrity of accounting systems, process, proc...
Avg. Salary: $0 · Company Rank: Not Available
Southern Linc Wireless-Southern Company
Promote and sell SouthernLINC Products and services Billing Inquiries, upgrades, rate changes Programming and Warranty work Invoices and expense reports Administrative Support for Area Sales Manager Design and maintain monthly sales contests Backup Time Keeper MiBAS, Oracle, Stars, RSS, Outlook, PowerPoint, Word, Excel, and EZLINC Handled logistics in Selma, Al during hurricane Ivan
Avg. Salary: $0 · Company Rank: Not Available
Alabama Power-Southern Company
Sell and Promote all products and services offered by Alabama Power Billing Inquiries, Payment Arrangements, Outage Reports, Service Orders Schedule and Facilitating Team meetings Applications: CSS, Outlook, Word, Excel, PowerPoint PoweReward Sales Leader 1998 through 2001
Avg. Salary: $0 · Company Rank: Not Available
United States Senate
Acknowledged and analyze all IT order and configuration sheets submitted by Senate offices; ensure accuracy, completeness, and authorization of all requests and verify availability of funds; advise requesting office of any difficulties and works with staff to resolve issues.
Avg. Salary: $50,000 · Company Rank: Not Available
Georgia Power Company
Business professional with a history of success managing and improving customer relations for a major utility provider. Customer-focused communicator with strong insight into human behavior and solid negotiation skills. Able to recognize and resolve customer-related issues and implement processes that improve information flow with key stakeholders at all levels. Team leader skilled in training and motivating inter-departmen...
Avg. Salary: $30,000 · Company Rank: Not Available
Cleveland Clinic
• Training and Development of new employees from new hire orientation to bi-annual training, to include interviewing, Human Resource training, and on-line computer training • Training of dispatchers and work-leads in decision making and using a web-based dispatch system. • A liaison between the various departments with in the organization and Human Resources • Supervises the Call Center for Patient Transport, Environmental ...
Avg. Salary: $55,000 · Company Rank: Not Available
AAA Arizona
Managed and coordinated all sales and marketing activities to successfully meet the automotive, insurance and travel service needs of current and potential members in a fast-paced office setting. Developed and implemented tools to create deepened relationships with customers, colleagues and vendors to achieve short- and long-term program objectives company-wide. Consistently ranked within Top Five branches for performance...
Avg. Salary: $80,000 · Company Rank: Not Available
Pitney Bowes/PSI Group Presort Services
Directed internal transportation department, managed external courier services and supervised an 15-member team for a worldwide document and mailing services provider. Known as customer service subject-matter expert for CSM programs and technology. Managed the top 20% of clients (including multiple Fortune 500 Companies) who produced 80% of company’s revenue. Created the customer service department guidelines for flagshi...
Avg. Salary: $80,000 · Company Rank: Not Available
Hovensa LLC
Oversee agency service for 70-80 ships per month for HOVENSA, one of the 10 largest petroleum refineries in the world with a capacity of about 500,000 barrels per day, with a workforce of more than 2,500 Assisted company in enforcing and maintaining adherence to workplace rules and regulations, while supervising boarding agents personnel and contract workers in day to day ship operations Scheduled and conducted ship agenc...
Avg. Salary: $37,500 · Company Rank: Not Available
