Customer Service Supervisor Career Research and Resources
American Home Mortgage Services, Inc. F/K/A Option One Mortgage
• Processing loan modifications with extensive knowledge of HAMP and traditional loans. • Knowledge of LPS (Loan Processing Services). • Familiar with Title Company processes for loan modifications. • Specialize in dealing with and resolving escalated situations for internal and external customers. • Document preparation, reviewing and auditing completed calculation sheets to be able to send o...
Avg. Salary: $0 · Company Rank: 4.0 out of 5
Consumer Portfolio Services (CPS)
• Prepared and managed employee work schedules. • Handled disciplinary action with employees when necessary. • Provided quarterly reviews of employees. • Motivated team to perform better in the collection of auto loans. • Handled customer complaints and escalated issues. • Updated Excel spreadsheets to monitor account activity. • Gave presentations and ideas to motivate the team to work better.
Avg. Salary: $0 · Company Rank: 3.0 out of 5
Verizon Wireless
Provid leadership for 120 front line employee's including 8-10 Supervisors.
Avg. Salary: $82,000 · Company Rank: Not Available
Vertex Business Services
Currently responsible for providing contact center expertise for a Transmission and Distribution Utility Services mainframe improvement project to be completed 2nd quarter 2014. Currently in the planning phase, this 2 year project will include elaboration, cross-functional team collaboration, with pre/post-conversion activities, UAT, and call center training development.
Avg. Salary: $60,000 · Company Rank: Not Available
Direct Energy
I was responsible for providing direction for a Utilities Services Process team of 4 coordinators with direct impact to contact center profitability. Accountable for timeline critical process projects from inception planning to call center implementation.
Avg. Salary: $60,000 · Company Rank: 4.0 out of 5
AT&T
I performed in progressive management roles such as Content Manager and Team Development Leader. In a brisk environment, I was responsible for development, maintenance and delivery of Initial and Continuation Training via computer based training, distance, and classroom environment.
Avg. Salary: $60,000 · Company Rank: Not Available
Technicolor
Responsible for managing team of five Account Specialists working closely with the Finance department ensuring the accurate monthly billing of $125 million to our clients. Successfully interface with Pricing and Contract group in creating infrastructure for their client base to include pricing issues and studio contacts as well as constant interface with program Supervisors and Directors; evaluating and measuring goals and...
Avg. Salary: $55,000 · Company Rank: Not Available
The Podiatry Care Center
Handle collections on accounts over 90 days past due. Verify insurance benefits and work closely with billing department to evaluate current processes and make needed changes.
Avg. Salary: $0 · Company Rank: 4.0 out of 5
Ascend-One
In this "virtual" work environment, worked as a Customer Care Coach from home. Responsibilities included consulting with clients to ascertain and define needs to determine the best solution in meeting their financial goals and updating client records to ensure accuracy and most up-to -date information documented. Liaison between clients, attorneys, and team members in a virtual environment. Conducted Team Leader functions a...
Avg. Salary: $0 · Company Rank: 2.0 out of 5
Youth for Understanding
Functioning as an AS for a non-profit organization; analyzed weekly and monthly call center reports to determine productivity and process improvements. Based on performance and productivity reports, created, implemented, and facilitated improvement processes training to employees. Conducted Human Resource Management functions; interviewing candidates, processing new hire packet, and scheduling work force to meet the needs o...
Avg. Salary: $0 · Company Rank: 3.0 out of 5
