Customer Service Supervisor Career Research and Resources
Strategic Design & Integration
From the ground up responsible for developing and implementing best practices and policies across the entire organization enabling SDI to meet and or exceed the Service Level agreements from demanding enterprise customers.
Avg. Salary: $97 · Company Rank: Not Available
Phreesia Inc.
Participating with upper management, I exceeded the necessary aggressive network growth targets. My goal was to recruit as many physicians’ offices as possible to get their patients to use the Phreesia Pad as quickly as possible. I built and ran the B2B call center departments that achieved these goals all the while keeping customer satisfaction ratings ranking in the top 6% in an aggressive growth new technology environmen...
Avg. Salary: $97 · Company Rank: Not Available
Spotfire
• Passionate advocate for the customer utilization any creative avenue to get their issues resolved • Primary responsibilities included the technical support of the Web-based and or internal server based software • We were required to support our onsite implementation team • Provided training and explanations of the Spotfire tools and or statistical methods used in the data analysis and dashboards. • Gained extensive situ...
Avg. Salary: $97 · Company Rank: Not Available
Aon Hewitt
Responsible for overseeing on-floor staff of 10 who help clients, employees, retirees, and beneficiaries understand and effectively use their benefits. Serve as health benefit retirement specialist in areas including defined contributions (401k), defined benefits (pensions), life benefits, Medicare Advantage and HMO. Coordinate meetings for United Healthcare. Work as business instructor and customer service representative f...
Avg. Salary: $47,500 · Company Rank: Not Available
Porter Homes LLC.
Renovated and sold six residential properties. Rented our homes owned for four years before selling them.
Avg. Salary: $47,500 · Company Rank: Not Available
Rex Huffman & Associates
Trained and oversaw six customer service associates as life insurance policy case managers. Maintained reports that determined profit margin. Calculated application and policy count. Traveled nationally to meet with insurance companies to learn about their products and services.
Avg. Salary: $47,500 · Company Rank: Not Available
Charter Communications LLC
Manage and motivate a team of 15-21 retention and now billing agents to meet and exceed metrics in Quality, First call resolution, AHT, Schedule adherence, and Customer Survey results. Administrative responsibilities include Payroll, Scheduling, Vacation, performance management, and annual reviews. I also do interviewing for firing new billing representatives.
Avg. Salary: $63,000 · Company Rank: Not Available
Qwest Communications
Maintain relationship with Apartment and Condo management in order to make sure Qwest services were offered to tenants, Sell services and process orders for new tenants moving in to new dwellings.
Avg. Salary: $63,000 · Company Rank: Not Available
Qwest Communications
Facilitated classes for New hire in call centers, retail sales, advanced ales techniques, leadership skills, and was one of a team of 8 trainers that were responsible for training and opening a call center for Qwest in Oromocto, Canada. Booking all my own travel and managing my won budget for lodging and travel while on the road.
Avg. Salary: $63,000 · Company Rank: Not Available
Qwest Communications
Troubleshoot repair issues specifically with regards to DSL and customer computer software issues
Avg. Salary: $63,000 · Company Rank: Not Available
