Customer Service Supervisor Career Research and Resources
ARISE/Generations III
Started as a customer service rep for AT&T, to provide product knowledge and troubleshooting support to wireless customers. Became certified as an Apple Mac Expert, and also providing product solutions, technical support, and sales for APPLE. Recently trained and certified as an Emergency Response Representative for the government of Ireland.
Avg. Salary: $53,000 · Company Rank: Not Available
All Other Experience
Web Genie LLC Chesapeake, VA Web Design/Technical Support Consultant (Contractor) January 2004 – Current • Serve as owner/consultant for this Internet service company, which provides web site analysis and business consultations, web site creation, design and content, web site hosting, and search engine optimization (SEO). • Provide clients with a variety of solutions: industry research, content writing, web site lead...
Avg. Salary: $53,000 · Company Rank: Not Available
Denton Sports & Physical Therapy
• Retirement benefit selection, implementation and administration for cost savings and employee loyalty outcomes • Responsible for all aspects of program management; patient relationship, claims, administrative and fiscal. • Increase collections from 38% to an average of 55% through increased oversight and including programming of modifiers and CCI edits to reduce claim rejection and appeals. • Responsible for recruiting, o...
Avg. Salary: $50,000 · Company Rank: Not Available
American Red Cross
• Increased active volunteers from 12 to 63 during the first six months by actively recruiting and establishing a student volunteer program with UNT. • Managed and staffed 3 shelters in Denton County during Hurricane Ike and Gustov that collectively housed over 400 evacuees for 10 days. • Established cooperative disaster response with other non-profits by defining roles and resources. • Decreased the office budget by empowe...
Avg. Salary: $50,000 · Company Rank: Not Available
Merrill Lynch
• Retirement specialist for plan selection in group and individual markets based on ERISA administrative requirements and contribution limits integrated with overall goals • Gathered and managed $40 million in assets through networking, developing relationships with high net worth referral sources. • Exceeded all target goals in the Performance Development Program earning $40,000 in bonuses during my first year. • Assisted ...
Avg. Salary: $50,000 · Company Rank: Not Available
Waste Management
Lead a team of customer service agents to help our customer achieve a one call or contact resolution to their sales, service or billing issues.
Avg. Salary: $60,000 · Company Rank: Not Available
TravelPlex American Express
-Trained and guided agents in booking protocol and assisted with escalated calls. Inbound call center. Assisted callers with VIP, Executive, and Complex International travel using SABRE CRS. -Assist customers in finding the most cost effective, upgradable and timely travel arrangements. -Make sure all customer needs are met by offering additional products.
Avg. Salary: $60,000 · Company Rank: Not Available
Charter Communications
-Inbound call center. Found resolution for escalated service issues with VOIP telephone service by using online applications. Repaired or rebuilt telephone numbers in switch and reset telephone modems to restore function. Sent technical support onsite when appropriate. -Offer additional products to help customers gain the most from product choices
Avg. Salary: $60,000 · Company Rank: Not Available
United Health Care
Help customers to understand and best utilize their health insurance benefits. -Assist customers with outstanding claim issues and insure timely customer service.
Avg. Salary: $60,000 · Company Rank: Not Available
Enterprise Rent-A-Car
Assisted our customer service team to resolve escalated customer concerns regarding car rental reservations. -Responded to customer emails and offered positive and constructive solutions to meet customer rental car needs -Booked reservation for customers and assisted callers with online booking and helped Travel Agents with book through ARS systems -Helped to train and guide new Customer Care team members
Avg. Salary: $60,000 · Company Rank: Not Available
