Pitney Bowes/Psi Group Presort Services Work Values

Daily Duties at Pitney Bowes/Psi Group Presort Services:

Directed internal transportation department, managed external courier services and supervised an 15-member team for a worldwide document and mailing services provider. Known as customer service subject-matter expert for CSM programs and technology. Managed the top 20% of clients (including multiple Fortune 500 Companies) who produced 80% of company’s revenue.  Created the customer service department guidelines for flagship office (Phoenix), which served as a model and training center for all Pitney Bowes/PSI operations across the county. Created a Customer Service guide book including a digital format of all systems and files.  Led the development of trend analysis tracking systems (Goldmine and Salesforce.com) to increase vendor accountability and eliminate delayed deliveries; allowed customers to monitor process and timelines. • Devised customer service program that utilizes digital cameras to address any concerns and measure year-over-year (YoY) benefits of services. Directed and coordinated the facility expansion activities for a branch location in Dallas, Texas, which included training new staff, setting up vendors, creating routes and communicating with customers. Advised clients on which products and services achieve the greatest ROI; developed and deployed client training programs to increase satisfaction and retention.

What they like about Pitney Bowes/Psi Group Presort Services:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Connect Suites, Goldmine, Account Management, Customer Relations, Customer Service, New Business Development, CRM, Logistics, SalesForce, Business Develompment, Performance Management, Sales Manager, Operations Manager, Change Management, Profit and Loss, Training, Leader, ROI, Operation Analysis

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Account Management, Performance Management, Relationship Development, Project Leadership, CRM, New Business Development, Competitive Market Growth, Operations Analysis

These are some of the questions we asked our climbers about their experiences with Pitney Bowes/Psi Group Presort Services: