Igs Energy Work Values

Daily Duties at Igs Energy:

Managed a team of 11 Sales & Retention Specialists • Sent out daily outbound dialer campaign plan, partnering with workforce to identify proper labor allocation in order to effectively handle inbound and outbound call volume. • Trained team on new outbound marketing campaign protocols and develop scripting. • Coached team members to improve customer connection, negotiation skills, and call flow, through side by side coaching and recorded call monitoring. • Involved in the recruiting, interviewing, and on-boarding process. • Received exceptional results on my annual employee engagement survey. • Created and implement new job aids, coaching forms, and departmental process improvements to help enhance the overall employee and customer experiences. • Established additional credibility and respect from my team by taking customer calls alongside them.

What they like about Igs Energy:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Dublin, Leadership, Supervisor, Customer Service, Analytical, Organized, Adaptable, Communication

Skills

Leadership, Communication, Organization, Analytical, Compassion

These are some of the questions we asked our climbers about their experiences with Igs Energy: