Vice President Career Research and Resources
Hartsfield Company
•Delivered the first Smart and FeaturePhone capable of increasing call efficiency, reducing hold time and increasing first call resolution. Saving ~ $MMs InnoPath •Implemented the first Smartphone certification program. InnoPath •Implemented process improvements and best practices that accelerated cycle time to deliver service to customer by 15% and generated $260K overall cost savings. Sub to PRTM AristaSoft •Reengineer...
Avg. Salary: $215,000 · Company Rank: Not Available
InnoPath Software
•Led the design, deployment, testing, and support of highly available geographically redundant systems, providing a groundbreaking end-to-end MDM solution to Tier 1 carriers in US, Japan, India, and China. •Increased customer facing engineering capabilities on both client and server side by forming Customer Operations Engineering and OEM and Client Engineering. •Created a more effective organization allowing engineers to ...
Avg. Salary: $215,000 · Company Rank: 2.0 out of 5
ShoreTel, Inc
•Implemented Maintenance and Service products that catapulted service revenue from $300K to $6.8M. •Established Professional Services and a Maintenance Services product portfolio with 100% take rate. •Grew Technical Assistance Center engineering team 40% to manage doubling of call volume. •Revamped processes and procedures resulting in deployment of a Customer Operations eco system including support services, escalation,...
Avg. Salary: $215,000 · Company Rank: Not Available
Hartsfield Company
•Chief architect of service and support infrastructure for startup later sold for $150M. ESL spin off. •Implemented process improvements and best practices that accelerated cycle time to deliver service to customer by 15% and generated $260K overall cost savings. AristaSoft •Reengineered call flow process for major client, improving customer satisfaction by 10 points. AristaSoft •Helped a $350M medical instrument firm im...
Avg. Salary: $215,000 · Company Rank: Not Available
Network Equipment Technology
•Grew contribution margins by 16% during a time of 2% revenue growth; sustained gross margins of ~50%. •Strengthened service delivery by establishing virtual support teams in EMEA, Asia, and the Americas. •Weaved service organization back into company’s culture after predecessor allowed it to drift. Rapidly forged trust based relationship with executive team and partnered with them to facilitate change and acceptance of ...
Avg. Salary: $215,000 · Company Rank: Not Available
General Shale Brick and Block
Supervise production line, maintain supply levels and supervise additional lines as requested.
Avg. Salary: $75,000 · Company Rank: Not Available
Vic Davis Construction, Inc.
Directly supervise department leaders, review cost, approve estimates, mentor junior project managers and estimators, negotiate with customers and negotiate major purchases.
Avg. Salary: $75,000 · Company Rank: Not Available
Performance Tank Sales Inc
Sales Development, Human Resources, Budgeting, Forcasting, Financial Statements, Sales Presentations, New Product Acquisitions, Employee Reviews, Fleet Management
Avg. Salary: $67,500 · Company Rank: Not Available
Sirak Financial Services
Delivery of Life, Disability, and Health Insurance to both the Business and Consumer marketplace
Avg. Salary: $67,500 · Company Rank: Not Available
National City Bank
Oversaw 9 retail branches Hiring, Firing, Obtaining regional Loan and Deposit goals
Avg. Salary: $67,500 · Company Rank: Not Available
