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Shore Tel, Inc Work Values
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Daily Duties at Shore Tel, Inc:
•Implemented Maintenance and Service products that catapulted service revenue from $300K to $6.8M. •Established Professional Services and a Maintenance Services product portfolio with 100% take rate. •Grew Technical Assistance Center engineering team 40% to manage doubling of call volume. •Revamped processes and procedures resulting in deployment of a Customer Operations eco system including support services, escalation, critical accounts, contract administration, training, professional services, network evaluation, installation and integration of IP PBX and contact center. •Reconfigured Siebel, then deployed eService and a focused website for customers and channel partners. •Developed comprehensive customer and reseller satisfaction survey reinforced by robust corrective actions, leading to consistent satisfaction ratings in the 90% range.
What they like about Shore Tel, Inc:
A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.
Tags
Customer Engineering, Product Support, Customer Service, Technical Assistance, Wireless, Strong Mentor, Mission Critical Applications, Distributed server deployments, Mobile Device Management
Skills
P&L responsibilities, Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership , Customer Service Executive, Services Product Portfolio Creation, Services Product Portfolio Creation, Customer Engineering, Technical Assistance Executive, Product Support Expert, Client Server Deployment and Support, Product Readiness Expert, Handset Porting and Integration Executive
Information about Shore Tel, Inc
Company Rank: Not Available
Average length of employment : 5 years
Average salary of employees: $215,000
These are some of the questions we asked our climbers about their experiences with Shore Tel, Inc:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Shore Tel, Inc had these interests:
| Websites | |
|---|---|
| Google http://www.google.com/ |
Search Engine |
| Hemmings Motor News http://www.hemmings.com |
Old Cars |
| Ladders http://www.ladders.com |
Job Board |
