CV, Curriculum Vitae and Online Resumes Search

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Online Resumes with "workforce management "

Director - 10 Years of Experience - Near 85286

Accomplishments * Accountable for a $1.3B in personal loans, private label, and credit card portfolios in a collections call center. * 3-time President Association Award earner for reducing delinquency levels, charge off goals and outstanding performance. * Built a formal complaint resolution department from the ground up. * Hand selected for a pilot group of "up and coming senior leaders" yearlong training program which re...

Tags for this Online Resume: Equity, Process Improvement, Quality Assurance, Test, Complaints, Management, P&L, Root Cause Analysis, Workforce Management, Banking Industry

Manager - 10 Years of Experience - Near 77539

Professional Summary Accomplished Call Center Manager with proven success in leading a large customer support organization and successful call center of 80-125 staff taking inbound customer contacts for Unemployment Insurance using a Centurion CARES communication platform, and building a strong workforce management team while training for improvement of metrics such as AHT (average handle time) and ASA (average speed to ans...

Tags for this Online Resume: Scheduling, Security, Services, Support, Technical Support, Call Center, Documentation, Management, Payroll, management, manager, metrics

Human Resources Manager - 10+ Years of Experience - Near 75137

Resourceful, dedicated Senior Human Resources Analyst with 15 years of experience partnering with business leaders to maximize organizational strategy, achieve deliverables and revenue development. Committed to building a productive and engaged workforce; managed up to 150 employees with budgets of $150k. Skilled relationship builder with ability to manage competing priorities. Accelerate organizational change initiatives t...

Tags for this Online Resume: Duncanville, Arlington, Fort Worth, DFW, Human Resources Manager, Human Resources Administrator, Executive, Management, Training, Payroll, Benefits, HR, Human Resources, Compensation, Program Manager, Purchasing

Supply Chain Manager - 20 Years of Experience - Near 07825

Career Summary Self-motivated and goal oriented with strong problem solving and organizational skills. Thirty plus years of experience in operations, management, sales, employee recruitment, and project management in transportation/logistics with both asset and non-asset based. My experience allows me to bring a dynamic that will incorporate having been on both sides of this unique and ever expanding industry. I can effecti...

Tags for this Online Resume: Pricing, Training, Leadership, Logistics, Management, Procurement, Scheduling, Commercial Construction, Construction, Fabrication, mentor, LTL, Truckload, Dedicated, White Glove, warehouse management, diverse workforce management, union, negotiations, TMS, process development and implementation, import/ export, PC Miler, dispatch, produce, food distribution, baking, pick and pack, 3pl, driver training, OSHA, knuckle boom, Heavy haul, overdimensional, permitting, microsoft suite, equipment operator

Assistant Director - 17 Years of Experience - Near 30058

Summary of Qualifications Possess over 15 years of Managerial experience in the following areas: Customer Service, Collections, Accounts Receivables, Sales, Client Service, Quality Assurance, Human Capital and Workforce Management. Many years of Consulting experience in Debt Flow Management, Client Service Retention, Call Center Strategic Planning and Virtual Call Center Operations. Summary of Experience and Education

Tags for this Online Resume: Customer Service, Quality, Quality Assurance, Quality Control, Sales, AT&T, Recruiting, Security, Wireless, CT

ERP - 20 Years of Experience

Tags for this Online Resume: it jobs, software, Oracle, JDEdwards, Ceridian, HCM, Payroll, Benefits, Workforce Management, Project Lead, Software Consultant, Business Analyst, Team Lead, Senior Application Consultant

Manager - 13 Years of Experience - Near 20904

Areas of Expertise * ACD protocols and call routing * Ensuring Contract Compliance Forecast scheduling needs * Operating contract within budget and on-schedule Experience in 24/7/365 call center environment

Tags for this Online Resume: ACD, Active Directory, Ad Hoc Reports, Budgeting, Call Center, Compliance, Forecast, Contract, Federal government, Local governement, Technical Training, Manager, Financial Management, Human Resources Management, Proposal Writing, workforce management

Stanley L Brown 15 years Call Center Manager

Summary of Qualifications Possess over 15 years of Managerial experience in the following areas: Customer Service, Collections, Accounts Receivables, Sales, Client Service, Quality Assurance, Human Capital and Workforce Management. Many years of Consulting experience in Debt Flow Management, Client Service Retention, Call Center Strategic Planning and Virtual Call Center Operations. Summary of Experience and Education

Tags for this Online Resume: Customer Service, Quality, Quality Assurance, Quality Control, Sales, AT&T, Recruiting, Security, Wireless, CT, management, manager

Human Resources Administrator

AND SKILLS SUMMARY Recently completed my certificate in Human Resources and Project Management at Pace University, and am looking forward to applying this knowledge along with relevant experience including, payroll information and processing systems and recruitment. Accomplished in contract negotiation and administration. Exceptional communicator with highly refined negotiation and presentation skills and ability to forge p...

Ideal Companies: NYC Health & Hospitals, NYU Langone Health, New York City Department of Education

Tags for this Online Resume: Management, Advertising, Cash Management, Management Solutions, Benefits, Business Development, Customer Relationship Management, HR, Human Resources, Microsoft

Customer Service Manager - 15 Years of Experience - Near 30058

Summary of Qualifications Possess over 15 years of Managerial experience in the following areas: Customer Service, Collections, Accounts Receivables, Sales, Client Service, Quality Assurance, Human Capital and Workforce Management. Many years of Consulting experience in Debt Flow Management, Client Service Retention, Call Center Strategic Planning and Virtual Call Center Operations. Summary of Experience and Education

Tags for this Online Resume: Customer Service, Quality, Quality Assurance, Quality Control, Sales, AT&T, Recruiting, Security, Wireless, CT, customer service, call center, customer service representative

Call Center Manager - 10 years Experience - Kansas City

Accomplished logistics manager known for focusing on multiple projects while engaging employees to meet goals and aggressive deadlines. Passionate about creating processes, measurements and tools that drive efficiencies. Excels at implementing new ideas and enlisting the support of all team members. Ability to be agile in a rapid workplace change environment. Award winning reputation for excellence in quality control while ...

Tags for this Online Resume: Customer Service, Management, Teleconferencing, Adobe, Corporate Accounts, Microsoft, Project Management, Protocol, Quality, Quality Assurance