CV, Curriculum Vitae and Online Resumes Search

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Online Resumes with "workforce management "

Customer Service Manager - 14 Years of Experience - Near 85041

HIGHLIGHTS OF QUALIFICATIONS: Accomplished Program Manager / Business Manager and Call Center Management Professional offering over 20 years of successful performance, proven proficiency and accomplishments in: * Senior Benefits Advisement/Consulting - Arizona State Retirement System * Healthcare / (Medicare/Medicaid) Supervisory Experience and general back ground of Appeals & Grievances - US Health Dept. * Project & Busine...

Tags for this Online Resume: Bilingual, Call Center, Customer Service, Training, Cms, Medicare, Insurance, Management, Benefits, ACD

Medical or Health Services Manager

SUMMARY OF KNOWLEDGE Seasoned financial healthcare executive at the forefront of operations and development of leading companies and non-profit organizations. Demonstrated track record of partnering with C-level leadership to drive the future of organizational growth through effective leadership development, workforce management, and resource allocation. Dedicated to creating and implementing both financial and operating po...

Tags for this Online Resume: Accounting, Cash Flow, Financial, Inventory, Purchasing, Benefits, C Programming Language, Compensation, Health Care Industry, Leadership

Human Resources Manager - 8 Years of Experience - Near 77072

Professional Summary Asute HR professional very versed in HR Policy development and employee/organizational relations, Communication, Attention to Detail, Subject matter expert and very ethical. Multi-faceted and creative professional with HRIS Technology management experience. Human Resources Manager at RGT Media Communications Corp. 6/2013 to Present Oversees the implementation of Human Resources programs through Human Re...

Tags for this Online Resume: Organization development, Training, Ad Hoc Reports, HR Policy, Appraisals, Attention to Detail, Benefits, Benefits Administration, HRIS, Compliance

Director

Career Summary Over 18 years of operations and management experience running operational functions and leading large scale projects, from inception to successful completion, while making/executing sound strategic decisions. I have a proven track record of delivering results, reducing costs, and increasing revenue intimate experience with workforce management, call routing, outsourcing, multi site management, health care pro...

Tags for this Online Resume: Call Center, Interactive Voice Response, Forecasting, Management, Quality Assurance, Sales, Profit and Loss Management, Assessments, Client Relationship Management, Coaching and Development, Customer Satisfaction, Microsoft Office, Customer Service, Technical Support, Call Center Director, Site Director, Senior Operations Manager

Data Mining Specialist - 6 Years of Experience - Near 75150

Professional Summary Analytical and highly technical hands-on contributor who bridges the gap between business and technology and builds forward-thinking solutions that transform technology into usable services. Skilled at conceptualizing and creating technical strategy with a strong ability to prove out new technology and effectively communicate vision to customers, development teams, and executive stakeholders to support ...

Tags for this Online Resume: PHP, MySQL, Linux, RPS, .NET, MSO, LAMP, Analytics, Services, Oracle, Data warehousing, data mining, MySQL, PHP, Oracle, Analytics, Business intelligence

Department Manager - 20 Years of Experience - Near 77494

SUMMARY PMP with 30+ years of progressive diversified International Mega Project experience in the Oil & Gas Industry both Upstream & Downstream, Onshore & Offshore Greenfield & Brownfield Facilities, with the past 14yrs dedicated to the LNG Industry. Projects valued from $1.4 - $35 Billion in range. Workforce management with personnel ranging from 2,000 - 15,000 with SimOps in multiple countries Management of Capital Proje...

Tags for this Online Resume: Compliance, Construction, Engineering, English Language, Framework, LNG, Logistics, Management, Networking, Offshore

Manager

Experienced with Health Maintenance Organization complaint, grievance and appeal processes. Implemented Workforce management technology for call center staffing. Developed and designed monthly reports that depicted key Customer Service and Mail Center Indicators for Senior Management and the Board of Directors at MDNY Healthcare. Worked with the IT department to design and develop an in-house system to track customer calls ...

Tags for this Online Resume: Purchasing, Quality, Quality Assurance, Staffing, Staffing & Recruitment, Strategic Planning, Test, TQM (Total Quality Management), Workforce Management, Written Communication Skills

Director - 18 Years of Experience - Near 84095

18+ years domestic / international experience managing multi-site business / contact center operations that include: operational strategy KPI management process improvement quality programs customer experience (VoC / NPS / CSAT) training online help / self-service social media workforce management (capacity planning / forecasting scheduling intraday mgt and service level / staffing optimization) budget / P&L management IT /...

Tags for this Online Resume: Forecasting, Budgeting, Customer Relationship Management, Financial, Financial Modeling, Modeling Experience, Operating Budget, Process Improvement, Software, Computer Telephony Integration (CTI), Operations, SaaS, Contact Center Operations, Client Implementations

Manager - 15 Years of Experience - Near 80015

Seeking to help your organization exceed its business goals through my expertise and experience in Business Continuity Management, Incident Management, and Disaster Recovery. Risk Management. Data Analysis and Reporting, Call Center Management - Workforce Management, Personnel Management and Development, Customer Service, Process Improvement, Training and Facilitation, Interpersonal Communications Skills

Tags for this Online Resume: Business Continuity Planning, Planning, Call Center, Test, Financial, Government, Services, Shared Services, Strohl Systems LDRPS, CFO, Continuity

Engineering Manager - 20 Years of Experience - Near 94550

Summary: Solutions-oriented, dependable and thorough TME with notable success driving the development of fabrications, assembling and installing manufacturing plans and coordinating with vendors. Consistently ensure streamlined operations through scope and objective development preliminary project planning and the determination of resources and timeliness. Dedicated to and actively involved in organizational vision and oper...

Tags for this Online Resume: Engineering, Audit, Balance, Documentation, Fabrication, Fiber Optics, Housekeeping, Hydraulics, Infrastructure, Inspection Systems

Director

Profile Human Resources Professional & Retail Leader with 10+ years of experience in most areas of the human resources field. Solid reputation for implementing policies and procedures that positively impact corporate profitability and employee satisfaction. Superior training, facilitation, and management development skills. Adept at problem solving, decision making, and staff motivation. Goal driven with demonstrated streng...

Tags for this Online Resume: Compliance, Inventory, Management, Retail, Training, Diversity, Economic Trends, Forecasting, Human Resources, Operational Excellence, retail manager, store manager

Senior Project Manager - 20+ Years of Experience - Based in San Juan PR

SUMMARY Leticia Burgos received a MAS degree, majoring in Management Information Systems, with vast experience in the Systems Integration field. She has proven expertise in complex projects, practice management of full life cycle implementations of Information, Software, Integration and Services Solutions. Her experience covers a wide spectrum of private and government institutions, working as practice manager, engagement m...

Tags for this Online Resume: Integrate, Management, Project Management, Project Manager, Retail, Oracle, System Integration, Proposal Manager, Unisys, Project Management Office, planning