Areas of Expertise * ACD protocols and call routing * Ensuring Contract Compliance Forecast scheduling needs * Operating contract within budget and on-schedule Experience in 24/7/365 call center environment

Highlights:

• ACD
• Active Directory
• Ad Hoc Reports
• Budgeting
• Call Center
• Compliance
• Forecast
• Contract
• Federal government
• Local governement
• Technical Training
• Manager
• Financial Management
• Human Resources Management
• Proposal Writing
• workforce management