CV, Curriculum Vitae and Online Resumes Search

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Online Resumes with "ticketing "

Help Desk Specialist

SUMMARY Regional IT Manager with a demonstrated history of working in the information technology and services industry. Expertise in building and maintaining star performing Technical Support and Help Desk teams. Directing and maintaining daily operations of Support help desk and ticket resolutions. Developed training and development structure for multi-Regional IT Teams and participated in audits at varying levels internal...

Tags for this Online Resume: Support, Diagnostics, Intrusion Detection, Intrusion Prevention, IT Manager, Logistics, Management, Security, Security Systems, Wireless, sql, software, it jobs, Manager

Manager - 3 Years of Experience - Near 78748

SUMMARY OF QUALIFICATIONS * More than 15 years' experience in the computer industry Ability to explain technical issues clearly to non-technical colleagues Customer Service & hands on technical support Windows 9x, NT, 2000, XP, Vista, Win7, 8, 10 software installing Able to handle complex situation with confidence PC repair, upgrades, architecture, assembly & maintenance Implement Net Protocols/Services Able and willing to ...

Tags for this Online Resume: Software, Troubleshooting, Desktop Computer, Disk Drives, HP, IBM, Install, Microsoft Outlook, Microsoft Word, Routers

Application Support - 15 Years of Experience - Near 32656

PROFESSIONAL SUMMARY * Over 15 yrs experience in Customer Support/Service. * Over 15yrs experience assisting via telephone, email, or ticketing system. * Over 15 yrs experience with prioritizing and coordinating work. * Over 15 yrs experience documenting and creating "Job Aides", (to be used by Administrators and/or Standard Users). * Over 15 yrs experience creating or assisting in the creation of reports to be used to obta...

Tags for this Online Resume: Email, Citrix, Microsoft Outlook, Virtual Private Network, Insurance, Help Desk, Documentation, Operating Systems, Configure, Network Configuration, it jobs, software, Analyst

Order Management - 11 Years of Experience - Near 20716

Areas of Expertise: * Troubleshooting & Issue Resolution * End-user Training & Support * Scheduled & Ad Hoc Maintenance * Client Relationship Management * Root Cause Analysis * System Implementation * Rapid Ticket Response Times * Detailed Documentation Technical Proficiencies: Platforms: Windows 7 / 8, UNIX, Mac OS, iOS, Android, AT&T Onenet, Vision, Remedy, Nortel Call Pilot

Tags for this Online Resume: Email, Remedy, Wireless, Android, Apple, Management, Voice, Voice Communication, Voice Communications, Corrective Actions

Operations

An enthusiastic network engineer with the necessary drive and determination needed to resolve complex networking issues. Possessing effective organizational skills and excellent working knowledge of networking technologies and having a commitment to keep up to date with the latest developments. Experienced in providing motivation guidance and up to date networking consultancy to both colleagues and clients. Now looking for ...

Tags for this Online Resume: Management, Customer Service, ISO, Data Entry, Information Security, Monitoring, Networking, Project Management, Security, Software

Manager - 18 Years of Experience - Near 33572

Career Highlights * Instrumental in being awarded a software grant and creating an Assistive Technology Library available to parents and teachers. * Researched, negotiated and implemented a Corporate-Wide Help Desk ticketing system * Proposed a Corporate-Wide printing contract to save $45,000 annually. * Proposed a Project to implement a Knowledge Base into our current ticketing system ACCOMPLISHMENTS * Managed numerous pro...

Tags for this Online Resume: Support, Technical Support, Email, Help Desk, Documentation, Nortel, TIP, Disaster Recovery, Information Technology, Inventory, ITIL, Six Sigma

Developer

Professional Summary: * Having extensive experience as a SQL server Developer that includes Database Design and Development of SQL Server 2005/2008R2/2008/2012/2014 * Expert in all areas of SQL Server development including tables, user functions, views, indexes, Stored procedures, functions, triggers, clustering, T-SQL, relational database models, data dictionaries, and data integrity. * Excellent experience in developing c...

Tags for this Online Resume: Microsoft SQL Server, Structured Query Language, SQL Server Integration Services, SSIS, Stored Procedures, T-SQL, Microsoft, SQL Server Reporting Services, Triggers, Management

Business Analyst - 5 Years of Experience - Near 85282

Profile: Motivated, personable business professional with 10+ years of experience as a management and technical analyst. Areas of expertise include database design, application design, technical support, operational support, process design, triage, system migration support, application support, hardware support, sales support, customer retention, damage control, dispatching, emergency after-hours support, SQL, documentation...

Tags for this Online Resume: Applications, Documentation, Software, Software Design, Billing, Hardware/Systems, Management, Messaging, Research, Structured Query Language, software, Phoenix, Tempe, Change Management, Project Management, Systems Analysis, BI Analyst, Management Analyst, Process Analysis, Training, Root Cuase Analysis

Network Engineer - 10 Years of Experience

AREAS OF EXPERTISE Computer Server Operations Firewall & Firmware Upgrades Detail & Deadline Oriented Comprehensive Cisco Experience Team Leadership & Coordination Troubleshooting & Problem Solving Root Cause Analysis Computer Mainframe Operations Extensive Technical Proficiency QUALIFICATION HIGHLIGHTS Consistently recognized for resolving technical issues through a top 10% ranking for closing support tickets both quickly ...

Tags for this Online Resume: Firmware, Infrastructure, Root Cause Analysis, Routers, Support, Switches, Utilities, Cisco, Dos, Firewall

Help Desk Specialist - 5 Years of Experience - Near 92101

Summary: Experienced problem solving, troubleshooting Support Technician with abilities working with multiple platforms (Mac, Windows, Android, IOS) using ticket systems, to resolve network, applications related issues. 5 years experience providing tech support handling Tier I, II support issues, documentation of troubleshooting steps to assist user later with FAQ for quick application support.

Tags for this Online Resume: Applications, Desktop Computer, Active Directory, Call Center, Desk Top Support, Microsoft Active Directory, Satellite, Android, Apple, Apple MacIntosh

Drafter - 16 Years of Experience - Near 30180

SUMMARY OF QUALIFICATIONS * Regular and consistent experience using WFA to view, receive, update, and /or complete orders, reports, and /or trouble tickets. * Prepare and maintain outside plant engineering records. * Review input documents for reasonableness and accuracy and applies adjustments as appropriate. * Basic knowledge of installation for Outside Plant hardware. * I've worked with MH structures, being underground s...

Tags for this Online Resume: Engineering, Architectural, Billing, Hardware/Systems, Information Technology, Install, Layout, Networking, Schematics, Services

Help Desk Specialist - 20 Years of Experience - Near 60652

Qualification Summary * Twenty years of IT experience with expertise covering Project Management, Engineering, Installing, Configuring, Implementing, Testing and Supporting of Windows NT, Windows 2000, Windows XP, Windows Vista, Windows 2007 RC, Windows 7 and Windows 10, Windows Server 2003, Windows Server 2008, Windows Server 2012, VMWare and Microsoft Virtual Server (32 and 64 bit) Workstation and Server environments, as ...

Tags for this Online Resume: Microsoft, Microsoft Exchange, Microsoft Windows NT, Support, Configure, Purchasing, Install, Microsoft Active Directory, Microsoft Windows 2000, Microsoft Windows 2003, it jobs