Description
SUMMARY Regional IT Manager with a demonstrated history of working in the information technology and services industry. Expertise in building and maintaining star performing Technical Support and Help Desk teams. Directing and maintaining daily operations of Support help desk and ticket resolutions. Developed training and development structure for multi-Regional IT Teams and participated in audits at varying levels internally and externally. Skilled in Firewalls, Storage Area Network (SAN), Internet Protocol Suite (TCP/IP), Managed Services, and Requirements Analysis. Extensive experience working for Fortune 500 and smaller companies. Proven abilities in IDF and Server room design, office moves and office consolidations. Deadline focused with strong relationship building and strategic planning skills. Key skills include: * Personnel Knowledge Recognition * Organizational Development * Team Leadership Development * Desktop Support Management * Mentoring Programs * Service Support Management
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