Description
Career Highlights * Instrumental in being awarded a software grant and creating an Assistive Technology Library available to parents and teachers. * Researched, negotiated and implemented a Corporate-Wide Help Desk ticketing system * Proposed a Corporate-Wide printing contract to save $45,000 annually. * Proposed a Project to implement a Knowledge Base into our current ticketing system ACCOMPLISHMENTS * Managed numerous projects telephone replacement, voicemail replacement, negotiated with vendors corporate printing and others. * Boosted staff efficiency by 80% through implementation of staff evaluations, aligning staff talents with job skills. * Applied for and awarded a grant resulting in software savings of $88,000. * Negotiated a new help desk ticketing system. Managed this project implementation across 5 locations in the U.S. * Responsible for initiation and planning of the following projects at Hillsborough County: Walk-Up Help Desk, Presentation Standards and Head Start Collaboration
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