AREAS OF EXPERTISE Computer Server Operations Firewall & Firmware Upgrades Detail & Deadline Oriented Comprehensive Cisco Experience Team Leadership & Coordination Troubleshooting & Problem Solving Root Cause Analysis Computer Mainframe Operations Extensive Technical Proficiency QUALIFICATION HIGHLIGHTS Consistently recognized for resolving technical issues through a top 10% ranking for closing support tickets both quickly and efficiently. Personally selected to represent J.C. Penney through a newly developed IT role which was implemented, overseeing the training, development of team members, many of whom continued towards higher level roles within organization through guidance and training. Oversaw a variety of notable technical operations including leading a team to solve a DOS attack involving 360,000 bots through firewall and UDP port changes and consistently improving nightly batches of over 1.2 terabytes of store Point of Sale data through utilizing in-memory processing techniques.

Highlights:

• Firmware
• Infrastructure
• Root Cause Analysis
• Routers
• Support
• Switches
• Utilities
• Cisco
• Dos
• Firewall