Description
Profile: Motivated, personable business professional with 10+ years of experience as a management and technical analyst. Areas of expertise include database design, application design, technical support, operational support, process design, triage, system migration support, application support, hardware support, sales support, customer retention, damage control, dispatching, emergency after-hours support, SQL, documentation, training, business analysis and custom reporting. Experienced team player with excellent inter-personal skills in business, technology, and management including communication using email, phone, virtual, application, ticketing, and in person. Recognized by colleagues as extremely intuitive, efficient and effective always. Summary: Business: Process Design, Process Analysis, Process Documentation, System Documentation, Training, Training Material Creation, Risk Management, Customer Support, Customer Management, Change Management, Project Management, Requirements Gathering, Custom Sensitive Research, Root Cause Analysis, Resolution Management, Mediation and Team Building. Technical: SQL, Custom Applications, Windows, Office, Medical Scheduling Software, Interface Design, Data Modeling, Database Design, Software Development Lifecycle, Application Testing, Custom Reporting, Networking, Hardware Support, HIPAA, Case/Ticketing Management and Data Handling Security.
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