Description
Qualification Summary * Twenty years of IT experience with expertise covering Project Management, Engineering, Installing, Configuring, Implementing, Testing and Supporting of Windows NT, Windows 2000, Windows XP, Windows Vista, Windows 2007 RC, Windows 7 and Windows 10, Windows Server 2003, Windows Server 2008, Windows Server 2012, VMWare and Microsoft Virtual Server (32 and 64 bit) Workstation and Server environments, as well as Microsoft Office 2016 / 2013 / 2010 / 2007 / 2003 / 2000 / XP, Office 365 providing ITIL (Information Technology Infrastructure Library) Best Practices within the organization and the significance of ITSM (IT Service Management) within IT Infrastructure. * Data Center Operations / Data Center Management / Data Center Support spanning 4000+ servers and the delivery of High-Availability (HA) systems in a complex production / pre-production / development environment * Supervised / monitored ticket queue and worked tickets according to severity level and SLAs. * Aggressively troubleshot Hardware / Software and maintained consistent uptime * Cabling, Cable Management, and Connectivity testing: Hardwire and Fiber Fluke, LANTest, Tone Generator and Probe * Planned and coordinated new deployments, including space, power and network resources * Oversaw assets, inventory and compliance * Expertise in NDS Administration, Active Directory (AD), LAN / WAN Infrastructure, TCP/IP and IPX / SPX Experienced with network infrastructure and Cisco PIX, Cisco Routers, Hubs and Switches (including Dell Network Appliances, as well as 3rd party) * Proficient with configuring and troubleshooting networks, dialup and connectivity issues * Application Server, and Network Migration * Expertise in Project and Problem Management * Able to rapidly absorb and implement new technologies and procedures * Personal strengths include excellent technical, organizational and interpersonal skills, strong written and verbal communication skills
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