CV, Curriculum Vitae and Online Resumes Search

---

Online Resumes with "contact center "

Systems / Business Analyst, Denver, CO - 20+ years experience - Contact Center Engineering - Genesys Routing and Reportin Suite, Requirements Analysis

I am a technical engineer with significant experience in the entire software lifecycle ranging from user requirements generation to system deployment. I have exceptional leadership, analytical, documentation and presentation skills. My experience includes contact center solutions architecture, user and business requirements, product development / program management, proposal responses, object-oriented and structural design ...

Tags for this Online Resume: Systems Engineer, Software Architecture, Contact Center (Genesys), Business Analyst, Agile Development

Financial organizational leader

All aspects of senior organizational management in a credit and collections, or contact center setting; operations and strategies, financial budgeting/cost management, senior leadership, human resource development, sales/marketing, and analysis.

Tags for this Online Resume: consumer credit mgt, collections mgt, call center mgt

Client Relations Diva

I am a highly focused executive with twenty-nine years of experience in Fortune 100 Companies, providing a background in Financial Systems, Telecommunications, IT, and Business Consulting. I have proven leadership in implementation and software development, business and strategic planning, national program management and funding, product development and implementation, financial systems business solution design and larg...

Ideal Companies: FEMA, USAA, Duke Energy, Marriott

Tags for this Online Resume: Program Management, service relations, account relations, technical project management, direct, service, operations, vice president, accountability, manages oters

Elite Manager

Tags for this Online Resume: Operations, Manager, Customer Service, Hospitality, Travel, Contact Center

Systems Engineer (IP/Wireless network)

Im looking for a job wherein i can give my maximum potential and be a part of a team where all staff are working in focus and organized.

Ideal Companies: ISP, Telecommunications and IT related job

Tags for this Online Resume: PC, Cabling, CD Writers, Computers, Ethernet Devices, Expansion Boards, Gateway Computers, Hard Drives, Handheld Devices, Hardware Upgrades, Laptops, LANs/WANs, Modems, Motherboards, Network Configurations, Network Interfaces, NIC Cards, PC Hardware Configuration, Peripheral Hookups, Printers, Rack Systems, Random Access Memory (RAM), Routers, SCSI Systems, Scanners / Imaging Devices, Servers, SGI, SUN Solaris, TCP/IP-based Networking, USB Ports, Cisco routers, Cisco switches, Juniper SSG5. Microwave radio (Allgon, SAF, Ceragon, Stratex, Nera), Multiplexers, converters, Spectrum Analyzer (Anritsu SiteMaster), 3G modems, Fusion machine, Cable analyzer (Fluke), tone tracer, BER Tester, Allot(NetEnforcer), Barracuda, iDirect, Gilat modems, Node B and INC(IPWireless), DOS, UNIX (Solaris), Windows Family (9x/NT/2000/XP/Vista), Ethernet Connections, Firewalls, IP Addresses, IT Solutions, LAN / WAN Technology, Multiple Locations, Network Architecture, Network Equipment, Network Operating Systems, Network Security, Network Testing, Network Upgrading

Call Center Professional

Team Leadership & Process Management Professional with over 20 years’ experience directing all aspects of contact center operations. Proven success in accomplishing key operating metrics through selecting & developing high energy and results-oriented teams. Ability to implement best practices due to extensive leadership experience in airline, car rental, hospitality and healthcare industries. Known for high energy, flexi...

Tags for this Online Resume: call center executive, turnaround experience, inspiring team leadership, employee relations, building positive cultures, Improving office performance

Customer Service Manager, Call Center

Result-driven management executive with 15 years’ experience in training, development and project management, including 13 years call center management in high-volume operations. Skilled as internal consultant in analyzing existing operations and implementing the strategies, process and technologies to improve productivity and efficiency. Expert in facilitating change in a workforce to support organizational operating, fin...

Tags for this Online Resume: Call Center Manager, Customer Service Manager, Call Center Ops Manager, Outbound Call Manager, Client Service Manager , Client Service Supervisor, Call Center Supervisor, Outbound Call Supervisor, Sales Manager Call Center, Data Entry Manager, Data Entry Supervisor, Contact Center Manager, Monitoring Station Manager

Supervisor

Tags for this Online Resume: Management, Training, Coaching, Call Centers, Workforce Management, Sales Management, Contact Centers, Microsoft Office, Customer Service, Avaya, Siebel, ACD, Predictive Dialing, Workflow mapping, Project Management, Team Leadership, Positive Coach Approach

Data Management Jack of All Trades

Experienced in many area of Information Technology from designing, creating, coding and managing. Interested in telecommuting opportunities.

Ideal Companies: Telecommuting

Tags for this Online Resume: Technical, management, Programming, telecommunications, Six Sigma, ETL, Banking, tems, IVR, Call Center, Voice Response, Systems Analyst, Programmer, Business Analyst, Informatica

Workforce Management Professional

To enhance my career experience and advance in Contact Center Management.

Contact Center Leader

Position that will allow me to use my talents as a Call Center Leader

Tags for this Online Resume: Call Center, Process Improvement , Staff Development , Workforce Management , Customer Service

Technical Manager with 14 years of professional experience in Contact Center Technologies, voice-based systems, software development in analysis, design, development, deployment and testing with wide range of technical experience gained across IT domain

Tags for this Online Resume: Genesys 8.0, IVR, IVR, CTI, CTI, Testing, Testing