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Online Resumes with "WFM"
Operations - 7 Years of Experience - Near 48111
To obtain a position in the Workforce department within a company as a Forecasting Analyst /Scheduler who is highly effective, results oriented professional with a proven expertise in workforce planning and performance analysis while committed to providing exceptional customer service to internal and external customers.
Tags for this Online Resume: Scheudler, Workforce, Call Center, Forecast Analyst, Real Time Adherence, eWFM, MS Office, Aspect Software Applications
CLIENT SERVICES AND CUSTOMER EXPERIENCE EXECUTIVE- 15 Years of Experience - Near 07631
Client-focused, results-driven, and analytical thinking manager with solid background in leveraging leadership expertise toward continuous process improvement and high-caliber customer service delivery, Operations experience in call center metrics, call quality, first call resolution, inbound call routing, quality assurance, work force management and organizational development. Capitalize on solid awareness in Six Sigma met...
Ideal Companies: Comcast, Time Warner, TriNet, Cablevision, Stryker, Disney World, Climber.
Tags for this Online Resume: Call Center Metrics, Call Center start ups., Call Quality, Inbound calls, Sales, Outbound Calls, Technical Support, SLA, FCR, Workforce Management, Call Routing, Handle Time, Availabilty, Reliability
Sales Manager - 20 Years of Experience - Near 08802
Role Model for the Organization, whether as Sales Manager or Enterprise Rep
Tags for this Online Resume: MidAtlantic/NE USA, Enterprise Sales Executives, SaaS, Cloud, OnPremise, HCM/WFM/Talent Management/B2B, SFDC/Siebel/CRMs, C-Level Entree, Seat @ the Table
Sales Engineer - 10 Years of Experience - Near 08801
As a dedicated professional with a proven record of system design, sales and implementation, on schedule and on budget, of major financial, marketing, manufacturing and telephony systems on various platforms with supervisory experience, problem solving abilities and “can do” attitude, I am looking for a management position where my wide range of experience and depth of technical knowledge can be utilized and challenged.
Tags for this Online Resume: Call Center, WFM, C, IVR, CTI, Java, OpenSpan, SQL
Customer Service Manager - 15 Years of Experience - Near u4832
Tags for this Online Resume: Peoplesoft, WFM
Director of Customer Care
Seeking an Executive level Operations Position that will add value by virtue of managing top line revenue, while also effectively changing the landscape of cost through effective margin analysis. The ideal position will provide opportunities to inspire through leadership and direct strategic support to multiple departments, through sales, technical support, customer service and vendor relationships.
Ideal Companies: Sprint, Verizon, Amazon, Cerner, HCA Midwest Health Systems, Time Warner, Direct TV, Garmin
Tags for this Online Resume: SAP, Oracle, IEX, Organizational Leadership, Strategic Planning, Budgeting, Multisite Call Center Operations, Nice Systems, Service Delivery Transformation, Virtual and Remote Leadership, Outsourcing, Vendor Management, Offshoring, Continuous Process Improvement, Vendor Relationship Management, Chat, Email Response Management, WFM Forecasting, RFP Process, Compliance, HR, E-Commerce
Global Project and Change Management ★ BPO Expert 15yrs ★ Remote Vendor Mgmt ★ Director of Operations
As global service standards continue to rise, international companies need creative solutions, effective change management, and smart processes in order to grow. I am a seasoned, results-driven professional who helps companies maximize productivity and profits. With over 19 years of combined experience in the US, Caribbean, and Latin American markets. Specifically working in Call Center Operations, Business Process Outso...
Ideal Companies: Microsoft, JPMorgan Chase, Adidas, KPMG, Sitel
Tags for this Online Resume: change, project, management, strategy, improvement, organizational, transformation, scope, Process, initiating, director, implement, excel, six sigma, prosci, pmp, cmp, project management institue, adkar, outsourcing, consulting, consultant, operations, global, travel, client servces, vendor, call center, contact center, sourcing, BPO, strategic, compliance, planning, risk, stakeholder, telecommunications, client, financial, near shore, program, portfoio, pmi, presentation, commnuication, remote, international, performance, powerpoint
Quality Assurance Specialist - 2 Years of Experience - Near 75093
SUMMARY: * A highly motivated and committed Software Test Engineer with 9 Years and 5 months of experience in Software Testing, ATG Ecommerce Testing and Automation Testing. * Comprehensive knowledge of performing end to end testing of ecommerce software, UI, and software testing. * Good Knowledge of Software development life cycle (SDLC), Software Testing Life Cycle (STLC) and Test Automation (Unified Functional Testing/QT...
Tags for this Online Resume: Hardware/Systems, Test, Test Plan, Applications, Business Requirements, Framework, Management, Metrics, Structured Query Language, Support
System Engineer - 7 Years of Experience
Professional Summary: * 8 years of strong and progressive experience in the server installation and administration of Ubuntu, Red Hat Linux, Centos, OEL, SUSE Linux, Fedora, on various Hardware Platforms. * Expertise in AWS, experience in implementing new AWS instances and working with EBS and S3 storage, IAM. * Having sound knowledge in Configuration management tools Ansible, Chef, SaltStack, Puppet and Maven. * Write Terr...
Tags for this Online Resume: Linux, Servers, Automation, Management, Redhat, Veritas, Troubleshooting, Veritas File System, Python Programming Language, Sun Solaris Operating System
Telecommunications Sales Agent - 18 Years of Experience - Near 33177
Summary: Accomplished Solution Sales Expert in the Contact Center Software and Technology space 17+ years of Managing Complex Sales Cycles. A phenomenal Team Motivator and Leader. Passionate, Tenacious, and Results-Driven. A "make-it-happen" professional with the ability to build C-Level relationships by understanding key business challenges/applications and demonstrating how Enterprise Software Solutions can help to get mo...
Tags for this Online Resume: Remote Home Office, Enterprise Software, Contact Center Industry, Solution Sales, Business Development, Sales, Telecommunications, Channel Manager, Cloud Services, ISP, Call Recording, SaaS, UCaaS, Director of Sales
Customer Service Manager
Professional Summary * Innovative, results oriented and dedicated team member with 25 years of contact center and customer service experience. Ultimate customer experience is key to loyal guests. * Builder and maintainer of employee, customer and vendor relationships. * Consistent top performer. Strong strategic thinker and team builder. * Experienced in opening call centers from the ground up along with remodels and upgrad...
Tags for this Online Resume: Email, Management, Recruiting, Sales, Travel, Call Center, Coaching, Consulting, ACD, Automatic Call Distribution
Human Resources Assistant - 7 Years of Experience - Near 78759
EXPERIENCE SUMMARY: Around 6+ years of experience in HR & Support Functions SKILL SUMMARY: AREA DETAILS Process Immigration US visa Recruitment HR-SS (Induction, Experience/benefit update, ID creation, payroll update) Work Force Management (Utilization, Billing update & Assignment update Billed non billed update) Academy Consultant - understand the requirement & help BU team to improve their required course to advance their...
Tags for this Online Resume: Immigration, Recruitment, HR Payroll/Benefits, Work Force Management, Academy Consultant, Staffing & Recruitment, Payroll, Documentation, HR, Human Resources, Management, PMP, Project Management
