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Online Resumes with "Service Catalog"
VP Operations Management - 18 Years Experience - Fortune 50 - ITIL Master Practitioner - LEAN Six Sig Mstr Blk Blt - PMP - IIBA Master Business Analyst
I'm seeking an executive or senior level management opportunity within a dynamic organization - where my diverse skills and years of "hands on" experience are in serious need - and offers a great environment and corporate culture for me to practice my IT Service Delivery and Enterprise Architecture crafts. I energize under-performing Information Technology areas engaging associates at all enterprise levels to collabor...
Tags for this Online Resume: Senior IT Executive, Fortune 500 Career, Enterprise Infrastructure, ITIL, LEAN MASTER, SIX-SIGMA MASTER BLACK BELT, Senior Vice President, Risk Mitigation, Quality Assurance, ITSM, Master IT Architect, Service Delivery Expert, AGILE-SCRUM, Strategic Planning, Metrics Design, COBIT PMP CMMI-SVC, Incident Management, CMDB Configuration Management, Problem Management, Root Cause Analysis, Availability Management, High Severity Event Management, Large Scope Project Management, Budget Forecast Planning, Enterprise Budget Presentation, Master Business Analyst, CTO COO CIO, Risk Management Officer, DATA CENTER CONSOLIDATION, Enterprise CAB, CIO ADVISOR, Service Level Management, Service Catalog, SLA OLA, SAS-70 AUDIT COMPLIANCE, TIER ONE VENDOR MANAGEMENT, 280 Million Dollar Budget, BUDGET APPROVAL, Organizational Leadership, M.B.A. Ph.D., SDLC IT SECURITY, Security Clearance
I am looking to lend thought leadership as a Subject Matter Expert, in the field of IT Service Management. This is for process and software technology that helps Companies integrate their IT strategies with the needs of the business and reduce cost.
To obtain employment with a company requiring an outside sales rep / territory account manager in the Southeast (Louisiana, Mississippi, Alabama & Texas ) to sell product and services to key accounts for company's core industry accounts. I have 8 years of sales experience in the Safety industry selling manufactured safety supplies (facility id) and services to distributors representing the petro-chem refinery industry, plan...
Tags for this Online Resume: Microsoft Programs & Spreadsheets, Relationship Selling with well known name in Safety Ind. (Gulf Coast), Proficient & Knowlegeable with many standads (OSHA/ NFPA/ ISO/ DOT / MARSEC / LOTO / CONFINED SPACE ETC......., Efficent in providing plant surveys (facility walk throughs) to suggest "areaas of concern" which are not in compliance with regulations, many of which are supplied by previously named... such as OSHA and NFPA, Capable of providing quotation for required safety products listed on survey to procure for client in order to remain in compliance with industry standards and avoid penalties and fees or even perhaps "shut-down" until all standards are met costing even m, New Product / Service and or catalog or litterature marketing to clients
Innovative and highly motivated technology management professional with 12 years experience in operations, strategic planning, and customer service. Troubleshooter who can rapidly identify incident trends, system problems, formulate strategic plans, initiate change and implement new processes to bridge the gap between customer expectations and operational commitments. Expert in addressing both internal and external custome...
Strategic Senior IT Services Manager/Architect with a career history of maximizing technology operations effectiveness and efficiency, elevating productivity, and modernizing systems through common platforms and process automation. Innovate complex solutions focused on customer needs and sustainable operational improvements. Optimize available resources throughout IT Service Management lifecycle as well as in daily operatio...
I am currently on the senior staff of my company and answer directly to the CEO. My goal is to continue my achievements at a larger establishment.
Listener who manages customer issues with professional yet individualized resolutions which are available while adhering to company guidelines, policies and procedures.
Ideal Companies: Home Depot, Sears, Wal-Mart, Sam's Club, Comcast, Best Buy, Circuit City, , any retail establishment, radio stations, hospitals, manufacturing plants, floral wire services, catalog companies; any organization whose business depends upon customer purchases.
Managing Director of Data Centers. Direct and manage all Data Center Re-locations, Co-locations, data migration, account delivery, , Project Manager over all SOW and SDLC, NOC, Service Desk Managemnt, Service Catalog and improving SLA's for operirations and implementing ITIL standardization for incident service tickets, change management, and problem management,and RCA, Root Cause Analst.
Results and process-oriented professional with 15+ years experience in financial and accounting disciplines. Broad knowledge of financial principles including earned value/project accounting, part/manufacturing cost, service pricing, and government property management. Interested in pursuing a financial management position with a process-driven organization.
Professional Summary Process driven IT leader, specializing in developing, implementing, and managing all areas of Service Management, IT Operations and Production Support. Attention to detail with emphasis on process efficiency, quality, customer satisfaction, metric analytics and lowering overall operational expenses.
Areas of Expertise Data Center Startup/Service Ops. Ctr./Disaster Recovery Million Dollar Vendor Negotiations/Management Change Management/Service Delivery/Help Desk IT Budget Administration/Forecasting Desktop Support/SLA's/Quality Assurance IT Policies/Procedures/Best Practices/ITIL Problem resolution/Request Processes Timely support in a 24x7 environment Planning/Directing/Reporting/Service Catalog Team Leadership/Develo...
SUMMARY Drive Fortune 500 business performance and value by creating enterprise technology visions, architectures and strategies, leading implementations and delivering rapid investment returns. * Increase business productivity and efficiency by implementing new processes, procedures and tools that drive enterprise level change, in collaboration with CIO, CTO and CFO * Accelerate time to market in collaboration with peers a...