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RssDirector of Service Management

I am looking to lend thought leadership as a Subject Matter Expert, in the field of IT Service Management. This is for process and software technology that helps Companies integrate their IT strategies with the needs of the business and reduce cost.

Manager

Tampa, FL

About Me

Industry:

 Information Technology

Occupation:

 Manager

Ideal Companies:

 HP, BMC, IBM, Service Now, Front Range, Numara.., Technology Outsourcing or Software
 

Education level:

 Bachelor

Will Relocate:

 Yes

Location:

 Tampa, FL

Work Experiences

5/2004 - 3/2009

CA

Director / VP

  • Annual Revenue $4B Director for IT Service Management and IT Governance Presales in South Area consisting or 13 states and the Caribbean. Responsible for 10 direct reports on pre-sales consultative support on CA ITSM technology and IT Asset Management technology: 1) Manage, train, and recruit top Presales resources 2) Work with Regional Sales to build pipeline and socialize offerings 3) Engage directly with Client at C level on large deals in Fortune 500. CA Service Desk, CA CMDB, Service Catalog, Service Accounting, Service Modeling, Asset Portfolio Management Management of technical product demos, Proof of Concepts, and Trials on CA software. Responsibilities also include the creation of Services and Partner agreements in the South to engage on overall solutions that support Service Management and Governance. Creation of new offerings that have been adopted across North America for ITSM and COBiT that include consulting services, SaaS, technology architecture on CA products, and their alignment to ITIL Service Management based on understanding of the competition. Speak frequently at events across North America and Latin America at CIO events as a Subject Matter Expert on ITSM and Governance for CA. Largest deal was entire infrastructure Service Management Opportunity for $20M.

11/2000 - 4/2004

Deutsche Telekom, T-Systems NA

Director / VP

  • Responsible for MSP operations on IT ITIL Service Management solutions in North America. Solutions included stages 1 through 3: Data Center outsourcing, Network Operations, Remedy Service Desk, Peregrine Service Center, Peregrine Asset Center, Solution ROI creation, and C level Executive presentations. During this time, managed a highly visible 3-month multi-million dollar Data Center migration for a pharmaceutical customer. Responsible for management of onsite Presales effort, implementation team and budget. Responsibilities included quarterly consultations with C level management on IT lease/ purchase expenditure, buying pattern analysis, external services expenditure, technology refresh, and ROI recommendations. This included deal P&L responsibility and 22 direct and indirect reports.

Education

1989

Bachelor Degree

Denver Tech

  • Technical Management

Keywords