Professional Summary Process driven IT leader, specializing in developing, implementing, and managing all areas of Service Management, IT Operations and Production Support. Attention to detail with emphasis on process efficiency, quality, customer satisfaction, metric analytics and lowering overall operational expenses.

Highlights:

• Problem Managemet
• Asset Management
• Itil Expert
• Management
• ITSM Service Management
• Service Cataloge
• Change Management
• Production Assurance
• CSS
• Desk Top Support