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Online Resumes with "SLAs"
Strategic thinker and growth-oriented leader with ten years of combined experience leading multidisciplinary teams, evaluating and improving client information, and implementing solutions to reduce costs, control risks, and increase revenues. Proven exper
I would like to play an integral role in delivering business savings for my client in the areas of: Process Management, Program Management, or Change Management.
Ideal Companies: McKesson
Tags for this Online Resume: Strategic Planning, Process Management, Program Management, Change Management, Case Study Analysis, Strategic Negotiations, Portfolio Management
Senior Project Manager 15 years experience software delivery
Detail-oriented, client-focused professional with 20+ years of experience providing technical and business solutions. Communicates effectively with all levels of stakeholders, from front-line system users and analysts to executive decision makers; have worked with individuals worldwide. Skilled in identifying opportunities minimize costs Project Planning/Management • Budgeting • Accounting/Billing • Staff Supervision • Ac...
Tags for this Online Resume: Software Developement, Proposal analysis and writing , Conversion management, project planning and budgeting, System installations, Team oriented
Offshore\Onshore\Nearshore Knowledge Transfer
Senior level IT Manager with over 10 years experience, working with teams on shore as well as off shore, available for 100% travel. Currently managing a 24/7/365 help desk support team, supporting client employees round the world. Working with the Wounded Warrior Project for off-hour support\remote support, meeting the additional challenges of managing off site and off-hour employees, in a client environment that holds cont...
Tags for this Online Resume: Six Sigma, ITILv3, NET +, BPO, A+, Offshore
Director IT Infrastructure Operations, 15+ years - DFW area
Global technology leader with demonstrated success and execution of strategic technology and business alignment. Developed, aligned and managed vendor contractual multi-million dollar agreements, established SLA’s and process/connections to consistent resolution for conflicts. Exhibited exceptional leadership capabilities, creating organizational alignment and transformational team building.
Executive Director, Chief Operating Officer
To serve as the executive director, CEO, President, or government relations head of a business or nonprofit organization.
Ideal Companies: California Building Industry Association, Associated Builders and Contractors Northern California, Western Propane Gas Association, Non-profit Housing Association of Northern California, California Dental Association.
Tags for this Online Resume: Process, Productivity, government relations, client relationships, nonprofit management, communications, Benefits, Budgeting, Computer Aided Engineering, Data Processing
Application Support Specialist
Objective: To succeed in a company environment that fosters growth and excellence which provides me job satisfaction and self development and helps me achieve personal as well as organization goals. Aspirations: To be actively involved in a position where I can utilize the skills that I have acquired in my career and to excel in my field through hard work, skills and perseverance so to make an effective contribution to c...
Ideal Companies: Company that promotes team work, values its employees by fostering professional growth and has a positive friendly environment.
Tags for this Online Resume: QA Tester, Application Support, Clinical Systems, Help Desk, Software Tester, Data Manager, EDC, CTMS and CTP, Systems Support, Documentation Specialist
Director Field operations- 25 years experience with the last 11 years in current position. Oversee & coordinate maintenance activities, operations & troubleshooting of network equipment to help maintain Network & client SLAs. Provide onsite supervision to
With an extensive 25-year background in telecommunications, I am seeking a postion which will allow me the opportunity to utilize my experience to mentor & train. To secure a position leveraging strong customer service & relationship building skills.
Operational Risk Manager, Operations Manager, Jacksonville FL 24 Years experience
To continue career in Mortgage Operations/Risk Management with a fast paced organization; with opportunity to add value while experiencing continued growth and learning through increased levels of responsibility.
Ideal Companies: Larger, established organizations in the mortgage banking arena
Tags for this Online Resume: Risk Management, Mortgage Underwriting, Mortgage Processing, Mortgage Credit Review, Mortgage Operations Management, Process Development/Implementation, Team Building/Mentoring/Performance Management
Call Center Supervisor, Manager, Georgia
IT/Telecommunications Professional with extensive experience in Customer Service, Technical Support and Management in the telecommunications and wireless environment. I am currently seeking a supervisor or manager position in IT, Call Center or Network Operations Center. Proven ability to monitor and support the health and availability of voice and data network devices. Strong analytical skills to interpret quantitative ...
Help Desk Manager - 16 years experience - Fed govt exp - High sla, fcr - Remedy - ACD Call Cntr Wash. D.Cd.
Looking for fast paced, challenging environment as a Service Desk and Call.Center Manager. I'm experienced in supporting fed govt agency with 22,000 users. Experienced in Sops, Knowledge Base. Remedy, and writing processes and procedures. Transitioned a 7 am- pm Help Desk staff to a 24/7 help desk with 3 days notice. High achiever, high survey, sla and fcr satisfaction.
Ideal Companies: Google, Facebook
Tags for this Online Resume: Help Desk SME, Baltimore - Washington DC , ACD Call Center, Remedy, SLAs, FCR, SOPs, Knowledge Base, ITILv3, Processes, govt
Over 20 years of IT experience!
As a Cloud Infrastructure Architect/Engineer, I have extensive experience in both the design and hands-on implementation/administration of infrastructures that include VMware, Windows Server, Blade Systems, and Storage. I have a proven ability to work with all levels of management, create and manage budgets, effectively manage projects, provide innovative solutions to issues, generate substantial ROI, and supervise staff. ...
Tags for this Online Resume: vmware, cloud, virtualization, windows, sql, exchange
Telecommunications Executive, MA degree, Federal, Media, Customer Relations,Transportation, State
Results focused executive with exceptional ability to respond to a variety of people and projects, simultaneously. Other skills include: Training, Project Management, Streamlining, Negotiation, Deadline Driven, Organization, Supervision, Collaboration and Multi-tasking.
Ideal Companies: Fortune 500 Companies, Federal and State Agencies, Contractor Organizations, Technology Companies, Hotel Industry, Transportation, Media, Legal, Health
Tags for this Online Resume: customer relations, supervision, streamlining, negotiation, marketing, post sales, collaboration, team building, multi tasking, training, leader, telecommunications networks, project/program manager, wireless/WIFI services
