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Online Resumes with "SLAs"
Call Center Director - 18 years experience - Denver, CO
Seasoned Call Center Operations and Sales Operations Management Executive with 18+ years leadership experience ♦ Efficiency specialist, implementing best practices, achieving SLAs, and improving KPIs ♦ Skilled technology analyst, implementing leading-edge solutions ♦ Articulate communicator who works well with individuals on all levels ♦ Competitive professional who thrives in a high-expectation, high-stress environment ♦ C...
IT Executive, Professional Services, Strategy & Business Development
An accomplished IT Executive with over 21 years of broad and diversified experience in Telecom and Retail. Proven expertise in Global Operations, System Integration, Consulting Services, Business Development, Complex Implementation/Transformation Programs, Quality Assurance, Software Development Management. Actively looking for Executive Leadership Position in an IT organization focused on growth, innovation and profitabil...
Ideal Companies: RGA, Charter Communications, T-Mobile, Amazon, PayPal, CenturyLink, Accenture, MasterCard, AT&T, Sprint,
Tags for this Online Resume: Strategic Planning, Business Development, Professional Services, Program Management, Quality Assurance, Telecom, Mobile, Retail, Software Development and Testing Methodology, PMI Methodologies and CMM Fundamentals, Functional and non-functional Testing, Testing Assessment and Consulting, Release Management, Change Management, Configuration Management, IT Governance, PMO, Strategic Sourcing, Outsourcing, SDLC, Executive Management, Global Operations, Vendor Management, SLAs, Digital Marketing, Marketing Strategy
IT Service Delivery / Information Security Management - 20 Years of Experience - Front Range Area
Accomplished IT service delivery and project manager recognized for excellent hands on leadership skills and the ability to successfully navigate complex challenges in a fast-paced environment. Adaptable, versatile, and efficient with an impeccable work ethic. Highly adept at process improvement and fostering a collaborative team environment. Certifications: Microsoft Certified Professional, ITIL v3, Network + (Dec '15), ...
Tags for this Online Resume: Leadership, Incident Management, Process Improvement, IT Strategy , Communication, Information Security, Problem Solver, Compliance
Manager - 20 Years of Experience - Near 95120
Dear potential employer: As a high-performing IT professional with a strong history of effective leadership in all facets of operations and IT/IS service management, I possess the tools necessary to successfully deliver a wide range of mission-critical enterprise solutions. Throughout my career, I have had the opportunity to guide project and service delivery teams in diverse environments. Now I would like to bring this u...
Get it done leader with expertise in leading onshore and offshore development and delivery teams to successful software implementations
Technologically sophisticated and business savvy IT professional offering over 17+ years of experience with the ability to bridge the communication layer between development and business/ client expectations. Result-driven, dynamic, proactive leader possessing strengths in the areas of software development/ engineering and delivery for small to large complex implementations. Recognized versatile leader with a track record o...
Ideal Companies: Disney World, Lockheed Martin, Home Shopping Network, Jabil, pwc, Citi, Delta Airlines, American Airlines, Southwest Airlines, United Airlines
Tags for this Online Resume: Strategic Thought Leadership, IT Planning and Governance, Operational Management, Business Analysis, Global Team Building and Leadership, Managing Organizational Change, Software Development Life Cycle, Software Delivery Methodology, Executive/ C-Level Relationship Management, Global Customer Management and Support, Large Scale Implementations, Product Development, Agile Scrum, Waterfall, RFP Responses and Sales Demonstrations, Business Process Re-engineering, Project and Program Management, Technical Solution Documentation
Project Manager - 16 Years of Experience - Near 10606
Currently looking for a suitable position in the field of project management where the organization can leverage my experience in multiple Projects; Program, and Portfolio management; Customer Relationship Management; Vendor, and Stakeholder management and working with diverse teams located globally. Additionally, possess expertise in handling Service Level Agreements (SLAs), Non-Disclosure Agreements (NDAs), Invoice Proces...
Tags for this Online Resume: Project Manager, Project Management Office, Program Management, Portfolio Management, Vendor Management, Stakeholder Management, PMP, Lean Six Sigma, Scrum Master, CRM
Software Sales Representative - 10 Years of Experience - Near 48051
Respected, enthusiastic professional with proven ability to develop and implement business development, sales, marketing and PR strategies to acquire new customers and retain existing accounts. Demonstrated competency in collaboration and problem solving.
Ideal Companies: CDK, Ford Direct, VW, FCA, Toyota, Huyun
Tags for this Online Resume: Sales forecast, Product marketing, Business development, Sales pipeline, Product development, marketing, Automotive, Account Executive, Sales, Product management
Team Leader - 20 Years of Experience - Near 06770
Proven track record to ensure team target SLA’s & Metrics are met. Demonstrate leadership principles and act as a role model. Trouble-shoot, resolve and escalate user issues appropriately that technicians are unable to resolve and provide feedback to upper Management. Tracked & maintained aging open tasks for Desktop Support & review performance results and determines opportunities for improvement. In-depth knowledge of...
Tags for this Online Resume: Metrics, SLA, Customer Service, detail oriented, escalations, performance, Prioritize
Sr Manager, Network Operations - 10 Years of Experience - Near 22030
Over 10 years of progressively higher management and leadership experience with a reputation for exceeding expectations solving complex issues in technical, professional, scientific, and personal environments. Self-motivated and goal oriented individual who has outstanding interpersonal skills which allow for interdisciplinary growth across the intelligence, security, and technology fields. Producing higher performance st...
Lawyer - 17 Years of Experience - Near 11783
I most recently served as Director of IT Contracts (IT Counsel) for North Shore-LIJ Health System, the 3rd largest, non-profit healthcare system in the US consisting of more than 60,000 employees, 19 hospitals, an insurance company, medical school, over 400 ambulatory and physician practices and 70 affiliated facilities with an operating budget of nearly $8 Billion counseling executive management including the Chief Informa...
Tags for this Online Resume: Privacy, CIPP, Contracts, Procurement, Counsel, COPPA, HIPAA, IP
Program Manager - 15 Years of Experience - Near 60035
A resourceful and highly motivated Leader in the Healthcare sector, offering more than 10 years of experience in strategy, planning, and performance success accrued across a broad range of industries, offering excellent problem solving and analytical skills. Proven record of leadership and implementation of client services for Medicaid, Medicare, and Commercial Health management programs, all within time limitations. Specia...
Ideal Companies: BCBSIL, HCSC, Cigna, EverThrive Illinois, Northshore Health System, Valence Health, The Muse, Lake County Department of Health
Tags for this Online Resume: Affordable Care Act, Managed Care, Project Management, Health Policy, Organized, Diplomatic, cross-functional partnerships, communication skills, Management, Program Management
Senior Manager, Functional Excellence - 17 Years of Experience - Near 30101
Senior Banking Manager with 17 years of multi and cross functional experience in managing large corporate and consumer businesses with full P&L and key people responsibilities including industries below.
Tags for this Online Resume: senior banker, project management, financial analyst, microsoft projects
