Accomplished IT service delivery and project manager recognized for excellent hands on leadership skills and the ability to successfully navigate complex challenges in a fast-paced environment. Adaptable, versatile, and efficient with an impeccable work ethic. Highly adept at process improvement and fostering a collaborative team environment. Certifications: Microsoft Certified Professional, ITIL v3, Network + (Dec '15), Security + (Mar '16), CISSP (Jun '16) Specialties: Team leadership & development, corporate PC lifecycle management, process development & improvement, problem & incident management, communication, problem solving, metrics management (SLA’s & KPI’s), budget management, critical thinking & analysis, IT strategy & planning, disaster planning / recovery, NERC/CIP & SOX compliance, information security concepts and strategy Technical skills: Windows Desktop / Server, iOS/OSX, Android, Active Directory / Exchange, LAN/WAN, Firewalls, HTML, SQL, Visual Basic, Microsoft Office, MS SharePoint, MS Project, Archer Enterprise Resource Manager, CA Unicenter Service Desk, Service Now Service Management, RSA Access Manager, Avaya CMS, Splunk

Highlights:

• Leadership
• Incident Management
• Process Improvement
• IT Strategy
• Communication
• Information Security
• Problem Solver
• Compliance