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Offshore\Onshore\Nearshore Knowledge Transfer
Senior level IT Manager with over 10 years experience, working with teams on shore as well as off shore, available for 100% travel. Currently managing a 24/7/365 help desk support team, supporting client employees round the world. Working with the Wounded Warrior Project for off-hour support\remote support, meeting the additional challenges of managing off site and off-hour employees, in a client environment that holds contractors to a higher standard. Track SLA’s, quarterly presentations to upper management. Reporting data, call trends, build knowledge base. Vendor management. Consultant
Application Support
About Me
Industry: |
Information Technology |
---|---|
Occupation: |
Application Support |
Education level: |
Bachelor |
Will Relocate: |
Yes |
Location: |
Pottstown, PA |