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RssOffshore\Onshore\Nearshore Knowledge Transfer

Senior level IT Manager with over 10 years experience, working with teams on shore as well as off shore, available for 100% travel. Currently managing a 24/7/365 help desk support team, supporting client employees round the world. Working with the Wounded Warrior Project for off-hour support\remote support, meeting the additional challenges of managing off site and off-hour employees, in a client environment that holds contractors to a higher standard. Track SLA’s, quarterly presentations to upper management. Reporting data, call trends, build knowledge base. Vendor management. Consultant

Application Support

Pottstown, PA

About Me

Industry:

Information Technology

Occupation:

Application Support
 

Education level:

Bachelor

Will Relocate:

Yes

Location:

Pottstown, PA

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