CV, Curriculum Vitae and Online Resumes Search

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Online Resumes with "Interactive Voice Response"

Manager - 20 Years of Experience - Near 92656

Tags for this Online Resume: Novell, Novell Netware, AVAYA, Cabling, Distribution, Interactive Voice Response, Legacy, Operating Systems, Microsoft, Real Estate, Workforce Management, Quality Assurance, Project Management, Security, Cisco

Senior IT Technical Program / Project Management Professional / Scrum Master - 16 yrs Experience - Bay Area

Seeking a position to utilize my skills and abilities to take complete ownership of Program / Project Management with the objective of ensuring the highest levels of service offerings to customers within their domain, service and technology area within the guidelines, policies and norms of the organization.

Tags for this Online Resume: Software, Management, Shell Script, PMP, CSM, Project Management Professional, linux, agile, it jobs

Project Manager - 8 Years of Experience - Near 85208

Tags for this Online Resume: Project Management, Project Manager, Management, Data Reporting, SDLC, Interactive Voice Response, Voice, Documentation, Federal Tax, Forecasting

Customer Service Manager - 19 Years of Experience

Tags for this Online Resume: Management, Interactive Voice Response, Voice, Customer Service, Inventory, Inventory management, Logistics, Recruiting, Call Center, Account Management

Sales Engineer - 20 Years of Experience - Near 60192

Profile I have been in the Telecommunications field for 30 years, and the Contact Center space for 25 years. * I was technical support Engineer for Genesys platform solutions during the period where SBC Datacom sold and supported Genesys solutions. I was a Genesys Certified Engineer during that time, so implementation, database configuration, call flows and scripting problem resolution for supporting SBC deployment teams. w...

Tags for this Online Resume: Integrate, Interactive Voice Response, Speech Recognition, PBX, CENTREX MATE/PLEXAR, CALL FLOW SCRIPTING, RECORDING, WFM, VOIP Engineer, UCCX, UCCE, Cloud, Hosted

Government Service Executive - 20 Years of Experience - Near 33470

Expert in lowering cost and increase revenue by indentifing

Tags for this Online Resume: Interactive Voice Response, Voice, Infrastructure, Management, Legacy, Water Treatment, Call Center, End-user Training, Scheduling, Training, executive, vp, director

Enterprise Tech Director - 20 Years of Experience - New York

Tags for this Online Resume: Management, Engineering, Requirements Definition, Troubleshooting, Computer Telephony Integration (CTI), Integrate, Interactive Voice Response, API, Framework, Leadership, Agile, Infrastructure, Architecture, Javascript, J2EE, Chat, Cloud

Project Manager - 20 Years of Experience - Near 22153

QUALIFICATIONS PROFILE Quality-focused, diligent, and solutions-driven senior technical project manager, equipped with extensive years of diverse experience in the development and delivery of cost-effective, high-performance technology solutions and software. Armed with hands-on experience in leading all phases and aspects of various IT projects, including risk analysis, enterprise architecture, design concepts, development...

Tags for this Online Resume: Software, Applications, Computer Telephony Integration, Computer Telephony Integration (CTI), Interactive Voice Response, Management, SDLC, Software Development, Voice, AVAYA, it jobs, java, software, agile

Manager - 20 Years of Experience - Near 21704

Summary * 21 years' total experience in Information Technology including 11 years in the US * Experienced in solution architecture and service delivery/practice/program management * Experienced in managing large global teams of 100+ FTEs * Proven experience in building high-performance teams by coaching and mentorship * Domain expertise in Healthcare, Financial, Telecom and Transportation & Logistics * Hands-on experience i...

Tags for this Online Resume: Application Development, Architect, Forte, Rational, Software, Interactive Voice Response, Microsoft Visio, Service Oriented Architecture (SOA), VISIO, Management

Quality Assurance Specialist - 20 Years of Experience - Near 33647

SUMMARY * Over 20 years of professional experience in Information Technology with software design and development for online transaction processing on Tandem Fault-tolerant and IBM mainframe, including leading, mentoring, supporting responsibilities. This also includes creating and reviewing detailed functional and technical documentations of the design, development, and test plans.

Tags for this Online Resume: Management, Test, Training, Test Plan, Account Management, Agile, Cams, Defect Tracking, Fraud, Interactive Voice Response, sql, java, c++, agile, software

Sales Manager - 15 Years of Experience - Near 28590

Summary I am a proven corporate manger able to meet tight deadlines while delivering superior performance and customer service through strategic and creative thinking with collaborative problem solving utilizing compelling marketing and communication plans. I exceed all operational goals and budges while building inspirational teams. I produce and deliver solid project management with measurable analytics. I possess the abi...

Tags for this Online Resume: Customer Service, Buying, Call Center, Call Center Sales, Complaints, Customer Relationship Management, Forecasting, Genesys, Interactive Voice Response, Inventory

Customer Service Manager - 20 Years of Experience - Near 20904

Summary Talented and forward-thinking professional with 25 years proven track record of success turning around Call Center operational performance by managing people, processes, enhancing organization structure, and developing skilled teams. Results oriented, decisive leader with proven success in operations and project management. Thrives under pressure diplomatic and tactful with professionals at all levels. Recognized fo...

Tags for this Online Resume: Interactive Voice Response, Management, Outsourcing, Vendor Management, Voice, Call Center, Call Center Service, Customer Service, Inside Sales, Order Entry