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Online Resumes with "Handle Time"
Construction manager - 20 Years of Experience - Near 77530
I consider myself as a self motivated person. I am a born leader and unstoppable by opinions of others. I am a construction specialist in my field:and an excellent instructor of concrete foundations,all flat work, pattern or stamped finishes,color pigments, dyes,acid stain, texture finishes, art grinding, saw cutting, Blueprint reading, pool building and design, I can take the worst looking pool and turn it into a masterp...
Tags for this Online Resume: Concrete, foundation, superintendent, Teacher, pool builder , Bankruptcy, Complaints, Dba (Database Admin), Sales, Scheduling
Training & Development Manager - 20 Years of Experience - Near 75149
• Experience in quality, wireless telecommunication, logistics, training, evaluating, coaching, problem solving, process improvement, and documentation • Assisted team managers in providing plans to improve minimum expectations in average handle time, quality, adherence, conformance, and not ready. • Managed and maintained client relationships and helped improve the customer survey score. • Knowledgeable on data collect...
Tags for this Online Resume: Dallas-Fort Worth, Six Sigma
CLIENT SERVICES AND CUSTOMER EXPERIENCE EXECUTIVE- 15 Years of Experience - Near 07631
Client-focused, results-driven, and analytical thinking manager with solid background in leveraging leadership expertise toward continuous process improvement and high-caliber customer service delivery, Operations experience in call center metrics, call quality, first call resolution, inbound call routing, quality assurance, work force management and organizational development. Capitalize on solid awareness in Six Sigma met...
Ideal Companies: Comcast, Time Warner, TriNet, Cablevision, Stryker, Disney World, Climber.
Tags for this Online Resume: Call Center Metrics, Call Center start ups., Call Quality, Inbound calls, Sales, Outbound Calls, Technical Support, SLA, FCR, Workforce Management, Call Routing, Handle Time, Availabilty, Reliability
Auditor - 20 Years of Experience - Near 60403
I am seeking to apply my years of international operation and supply chain management to a new organization. The experience with different cultures and working as an ex-patriot in a foreign country has given exposure to a diverse workforce and the ability to adapt to different cultures. The lessons I learned teaching and guiding the staff in India have enabled me to communicate more effectively in all business situations.
Ideal Companies: Tellabs
Tags for this Online Resume: ICPA, SAP, ERP, Chicago, Benefits, Tax, Management, 5S, Hyperion, Inventory
Senior Manager for Client Services
PROFILE â?¢ A dedicated professional with 20+ years combined experience as a client services/account manager in customer service, insurance and advertising environments. â?¢ Thirteen years experience in customer service, call center operations, business process outsourcing (BPO). â?¢ Self-starter manager and a team player with experience in leadership, management, team management (people development, succession planning), ...
Ideal Companies: Fortune 500 companies
Tags for this Online Resume: Profit and Loss, Team Leadership / Motivation, Process Improvement, Account / Territory Management, Customer Service, Performance Management, Financial Management, Coaching, Workforce, Service Level Agreements, Continuous Process Improvement, Change Management, Quality Monitoring, Disaster Recovery Testing, Vendor Management, Project Management
Director of Customer Care
Seeking an Executive level Operations Position that will add value by virtue of managing top line revenue, while also effectively changing the landscape of cost through effective margin analysis. The ideal position will provide opportunities to inspire through leadership and direct strategic support to multiple departments, through sales, technical support, customer service and vendor relationships.
Ideal Companies: Sprint, Verizon, Amazon, Cerner, HCA Midwest Health Systems, Time Warner, Direct TV, Garmin
Tags for this Online Resume: SAP, Oracle, IEX, Organizational Leadership, Strategic Planning, Budgeting, Multisite Call Center Operations, Nice Systems, Service Delivery Transformation, Virtual and Remote Leadership, Outsourcing, Vendor Management, Offshoring, Continuous Process Improvement, Vendor Relationship Management, Chat, Email Response Management, WFM Forecasting, RFP Process, Compliance, HR, E-Commerce
Customer Service Representative - 3 Years of Experience - Near 93906
Summary Experienced in customer service with almost three years of experience in retail sales. Trained in cash handling, time management, organization and communication. Always a hard working perfectionist that learns things quick works hard and gets along with anyone.
Tags for this Online Resume: Customer Service, Management, Retail, Retail Sales, Sales, Time Management
Management Trainee - 3 Years of Experience - Near 18966
Experienced with Work Force Analyst sales data reporting including familiarity with measuring performance within the sales department using benchmark metrics which include but are not limited to: conversion rates, upsells, telephone aux and average call handle time and sales metrics performance review. * Exclusively responsible for assigned Call Center Representative monthly work scheduling pertaining to weekly, paid time o...
Tags for this Online Resume: Sales, Account Management, Coach, Customer Relationship Management, Customer Service, Mentoring, Focus, Inside Sales, Management, CRM, Project Manager
Quality Engineer - 3 Years of Experience - Near 43551
Direct Analyzed fork lift utilization and material flow through AutoCAD Flow Planner for balancing the workload. Results of the analysis indicated elimination of one forklift Analyzed the effectiveness (traveling with material vs traveling empty) of the forklifts through direct time studies Suggested new locations for raw materials and finished goods in an effort to reduce double handling time study of the distribution cent...
Tags for this Online Resume: Autocad, Autodesk AutoCAD, Documentation, PPAP, 5S, Data Analysis, Distribution, Forklift, Inventory, Layout
Claims Adjuster - 18 Years of Experience - Near 75243
Experienced with Value Stream and Process Mapping. Implemented and managed the revised total loss program, in the Irving and Denver Liberty offices. Achieved significant improvements on rental, storage and salvage processing times. Experience handling Third Party Liability losses for both Operations and Completed operations for Construction, Manufacturing, and Auto Repair facilities as well as other accounts. Managed claims...
Tags for this Online Resume: Management, Property Management, Risk Management, Construction, Customer Service, Manufacturing, Quality, Quality Assurance, Reviews, Training
Creative Writer - 13 Years of Experience - Near 30253
Summary: My responsibilities included maintaining internal communication channels and creating morale focused corporate events. Managed separate contests for the Sales, Service and Road Service channels. Summary: As a sales agent I maintained licenses for 22 states while maintaining top results. I sold over 1500 policies in 2009 and over 1550 in 2010. I worked as a sales coach in 2010, helping new agents increase performanc...
Tags for this Online Resume: Management, Communications, Training, Acquisitions, Consulting, Adobe, Adobe Illustrator, Adobe InDesign, Adobe Photoshop, Internal Communication, Atlanta
Technical Writer - 12 Years of Experience - Near 76053
Areas of Expertise: * Performance Consultant * Detail Oriented * Learning Management System Administrator * Project Management * Product Management * Creative Problem-Solver * Facilitator * Client Relationship Management * Innovative Thinker Selected Achievements Electronic Security Association * Developed and introduced an Instructor Guide to replace the 'notes' Instructors previously used from PowerPoint presentation prin...
Tags for this Online Resume: Desinger, Training, Instructional Design, Project Management, Technical Writer, Technical Trainer, Customer Support, Quality Tester, Quality Assurance, eLearning
