Experienced with Value Stream and Process Mapping. Implemented and managed the revised total loss program, in the Irving and Denver Liberty offices. Achieved significant improvements on rental, storage and salvage processing times. Experience handling Third Party Liability losses for both Operations and Completed operations for Construction, Manufacturing, and Auto Repair facilities as well as other accounts. Managed claims under multiple TPA contracts. Completed Residential Estimating, Property Adjusting course at Vale Training Solutions. Background and experience in many areas of construction. Consistently provided superior customer service to both internal and external customers. Performed Primary Quality Assessment reviews on a monthly basis to ensure quality claims handling in accordance with company guidelines. Completed Manager Reviews for pending files assigned to my team. Experienced with Value Stream and Process Mapping. Implemented and managed the revised total loss program, in the Irving and Denver offices. Achieved significant improvements on rental, storage and salvage processing times. Successfully managed multiple catastrophe auto claims for Fleet and Garage Keepers accounts. Managed up to twelve direct reports with positive results. Presented training classes on Claims Handling, Time and Desk Management, Coverage, Garage Keepers and Total Loss handling. Significant experience in Business Auto, Transportation and Commercial General Liability

Highlights:

• Management
• Property Management
• Risk Management
• Construction
• Customer Service
• Manufacturing
• Quality
• Quality Assurance
• Reviews
• Training