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Online Resumes with "Global Customer Service"
Supply Chain Manager
Senior position leading the Global Sourcing organization for a Business Unit in a Matrix Organization.
Tags for this Online Resume: Six Sigma Trained, Project Manager, Global Planner/Sourcing, High Performanace Trainer, Supply Management/ Sourcing, Global Customer Service
Vice President - 20 Years of Experience - Near 75474
Career Highlights * Grew JDA Global Customer Services organization from $200M to $500M in 5 years * Improved Customer Feedback Index at Sun Microsystems from 20 down to 5.8 * Developed Worry Free? warranty program that saved over $200K/year in expenses, reduced service inventory from $6.8 to $2.5M at Radius. * Increased renewal rates at JDA from 87% to 95% over three years resulting in additional revenue of 20M per year
Tags for this Online Resume: Consulting, Management, Acquisitions, Legacy, Mergers, Mergers and Acquisitions, Middleware, Professional Services, Services
Project Manager - 15 Years of Experience - Near 92672
Asia Start Month & Year: Apr 2000 End Month & Year: May 2007 Reason for leaving: Company restructuring * Responsibilities - Managed a 20-member network strategy team representing regions around the world to create a single Global Customer Servicing IT and Business Strategy / Strategic Information Systems Plan reaching across 54 countries. * Provide IT Governance of servicing portfolio. This included reviewing multiple RFPs ...
Tags for this Online Resume: Acquisitions, Program Management, Agile, Application Architect, Application Development, Audit, Audit Compliance, Budgeting, Business Process Management, BCP
Vice President - 20 Years of Experience - Near 60467
Accomplishments Manufacturing Engineering: Drove the design and implementation of new lean automated manufacturing facilities, including fabrication, powder coating, and assembly operations in support of new product releases. Grew & developed a mature engineering organization to support operational requirements internally including automation, tool design, packaging design, and Tool & Die functions. Defined capacity plannin...
Tags for this Online Resume: Manufacturing, Management, Project Management, Product Development, Engineering, Reliability, Support, Black belt, Compliance, Quality
Manager - 20 Years of Experience - Near 55449
SUMMARY OF QUALIFICATIONS Seasoned leader with more than 25 years' professional experience, including 14 years operations management, 20 years deploying projects and initiatives, and six years IT program management. * Thorough knowledge of services operations and processes, designing career tracks, KPIs, training plans, and comp & rewards structures for customer service, field operations, inside sales, PM, and administrativ...
Tags for this Online Resume: Management, Professional/Delivery Services Management, Program Management, Process Improvements, Budgeting and Forecasting, Customer Relationship Management, Vendor Relationship Management, Leadership, Project Management, IT Release Management, Entrepreneurial Mindset
Project Managers - 20 Years of Experience - Near 77433
PROFILE I quickly see the big picture and lead people and processes with great efficiency. I have directed all facets of state-of-the-art fiber network deployment, global project management, and customer technical support for both regional and Fortune Global 500 telecommunications firms. Currently, I lead all network engineering and construction for startup, Alpheus Communications, where I have Project Managed the implement...
Tags for this Online Resume: Management, Telecommunications, Communications, Project Management, Support, Technical Support, Customer Service, Procurement, SS7, OSP Construction, OPEX Budgets, CAPEX Budgets, P&L, Mentoring, Team Building, Tecnical Management
Director of Global Customer Service - 20+ Years of Experience
Tags for this Online Resume: Automation, Management, Manufacturing, Metrics, Support, Technical Support, Applications, customer service, Service, Conflict Resolution, Team Building, Call Center, Processes & Procedures
Director
PROFESSIONAL SUMMARY An energetic "roll-up the sleeves", trustworthy, results-oriented leader with a "can-do" work ethic and a passion for winning. Extensive multi-site contact center / customer care experience in both domestic and international operations. Creator of global customer service and training operations for start-up company. Recognized leader in starting up or rejuvenating contact centers, driving organizational...
Tags for this Online Resume: Interactive Voice Response, Computer Telephony Integration (CTI), Global Support, Help Desk, Inside Sales, Management, Outsourcing, Sales, Support, Technical Support
Manager - 20 Years of Experience - Near 75098
SUMMARY: A process driven engineering infrastructure manager who exceeds in customer facing, team building, and problem solving, and with a documented track record of effective and creative leadership with Fortune 500 companies. As an award winning innovator, I have a reputation for creating "Out of the Box" solutions, for internal and external customers within a technical support model. QUALIFICATION QUICK HITS: \ * Extens...
Tags for this Online Resume: Engineering, Infrastructure, System engineering, EMC, Account Manager, Assessments, Data Processing, Dell, Disaster Recovery, Pc
Sales Manager - 20 Years of Experience - Near 98108
Ideal Companies: Amazon, Rover, Tesla
Tags for this Online Resume: Call Center, Customer Service, e-Commerce, Integrate, Management, Planning, Sales, Strategic Planning, Change Manager, CFO
